The ICT & IT security department will perform Systems enhancement on the authentication services on Friday, October 11th.
During the transition, AUS community will not have access to Email authentication for up to 4 hours. Any user who is already logged in to email will not be affected by the downtime. Other services authentication listed below will also be affected by this Transition.
- Email (email.aus.edu, studentmail.aus.edu, alumnimail.aus.edu)
- Library Services (Research Professional, Orcid, EZproxy and DMPTools)
- AUS Alumni portal (ausalumni.ae)
- Digital Measures (activityinsight.aus.edu)
What will change
Currently, when you try to login to the services above, you see the following page
After the transition, the page will look like this:
Enter your username as [email protected] (@aus.edu is required for all users, including Alumni) and click next. Enter your AUS password on the next screen and click "Sign in".
Instructions will be uploaded on ITFAQ: https://itfaq.aus.edu/faq/e-mail
Outage Date / Time
Friday, October 11th, 2019 from 05:00 am to 09:00 am
Changes to authentication services for Gmail and other cloud applications. The transition will bring availability and security improvements to AUS infrastructure and services
Notes and Contacts:
If you have any questions about this or any other message - contact the AUS IT Service Desk ([email protected] or x2121) or call your local technical support staff for verification and guidance.
REMEMBER - The ICT and IT Security department will never ask for your password via email or over the phone.