Client Instructions for GoToAssist

Step 1:  Open a web browser and go to the following URL: www.fastsupport.com.

Step 2: Enter your name and support key which is given by the IT. You must call the IT office in your College to obtain the support key.

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Step 3: Click on Continue. The website will now ask you to download the software.

To download the software, do one of the following:

Click “Open GoTo Opener” 

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OR Click on the software to support the session

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Step 4: A message will appear on the screen to allow the IT support to connect to your computer. Click Yes.

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The IT staff will now be able to support you. 
 
For Mac Users:

Step 5:  Open System Preferences on your device. 

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Step 6: From System Preferences, select Security & Privacy. 

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Step 7: Unlock the Security & Privacy preferences by clicking on the lock icon in the bottom left corner. 

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Step 8: GoToAssist will already appear under Security & Privacy after being installed. Allow the application to control your device.

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Note: Make sure that you successfully lock the Security & Privacy preferences to save the changes by clicking on the lock icon in the bottom left corner.

If you have any questions or concerns, please send an email to ithelpdesk@aus.edu or call at 05 515 2121