Client Instructions for GoToAssist

Step 1:  Open a web browser and go to the following URL:

Step 2: Enter your name and support key which is given by the IT. You must call the IT office in your College to obtain the support key.


Step 3: Click on Continue. The website will now ask you to download the software.

To download the software, do one of the following:

Click “Open GoTo Opener” 


OR Click on the software to support the session


Step 4: A message will appear on the screen to allow the IT support to connect to your computer. Click Yes.


The IT staff will now be able to support you. 
For Mac Users:

Step 5:  Open System Preferences on your device. 


Step 6: From System Preferences, select Security & Privacy. 


Step 7: Unlock the Security & Privacy preferences by clicking on the lock icon in the bottom left corner. 


Step 8: GoToAssist will already appear under Security & Privacy after being installed. Allow the application to control your device.


Note: Make sure that you successfully lock the Security & Privacy preferences to save the changes by clicking on the lock icon in the bottom left corner.

If you have any questions or concerns, please send an email to or call at 05 515 2121