Telephone | AUS IT FAQ

I have a new Staff/Faculty member starting in my department, she/he will require new phone, what is the procedure?

Posted on: 13 August, 2015 - 08:32

You need to specify whether the type of phone required is analog or digital. Then, you should make an on-line request through banner. You should...

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I would like to protect the dialing through my phone. Can I have a lock code to prevent dialing off-campus numbers even for local numbers when activated?

Posted on: 13 August, 2015 - 08:37

It is possible to lock your phone using a security code. When your phone is locked, you will be able to call internal extensions only...

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How can I forward my telephone extension to another one, and how can I cancel the forward?

Posted on: 13 August, 2015 - 13:12

To forward your calls to another number: - Forward Calls with short alerts : Calls will be immediately forwarded to the intended extension without ringing...

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How can I login to the AUS voice mail system and retrieve messages?

Posted on: 13 August, 2015 - 12:56

If you are on-campus: Using an IP phone: Press the "Message" button, otherwise Dial 2999 to access the voice mail system. If you are off-campus:...

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How do I change my voice mail password?

Posted on: 13 August, 2015 - 11:03

Step 1 : Access your voice mail system by dialing 2999 on your phone. Drill down on to the system by hitting the following key...

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How do I forward my office extension to another internal extension or mobile number if I am away from my office or outside AUS Campus, and how do I cancel it later?

Posted on: 13 August, 2015 - 11:58

To Activate: Step 1 : Dial the Telecom Extension Number 4999 OR 06-5154999 if you are outside AUS campus. The tone will sound flat. Step...

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How do I put in a voice message on my phone?

Posted on: 13 August, 2015 - 11:31

To administer personal greetings follow the instructions below: Step 1 : After logging in, press 3 to access the Administer Personal Greeting menu. Step 2...

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How do I record my personal verification/identification?

Posted on: 13 August, 2015 - 10:31

The voice mail system allows you to record your name or to establish personal verification/identification into your mailbox. This personal identification will be attached to...

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I am moving to another office and would like to keep my extension’s number, what should I do?

Posted on: 13 August, 2015 - 08:29

You should place a request before you re-locate to the new office/location on itservicedesk.aus.edu , either by sending an e-mail to [email protected]...

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I have an IP Telephone (i.e. 1603, 9640, 9630, …). How I can I log out to prevent unauthorized use of my telephone during my absence ?

Posted on: 13 August, 2015 - 13:00

If you have an IP phone, there is an option that allows you to log in and out of your telephone, while maintaining your preferences...

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