Using ServiceNow for Faculty & Staff

What is ServiceNow?

ServiceNow is a one-stop location that provides easy access to all AUS IT services, such as requests, self-help resources and technical assistance. It not only acts as a ticketing platform, it also serves as a communication tool between AUS IT and the wider AUS community. Using a simplified and organized workflow, ServiceNow readily connects the AUS community to IT support, allowing efficient problem-solving and ensuring transparency.

Video Contents

  • How to login/access ServiceNow
  • Overview of the homepage
  • How to search for help guides on Knowledge Base
  • How to create a Support Ticket
  • How to create a Service Request 
  • How to keep track of your Tickets
  • Using Live Chat