Posted on: 5 November, 2020 - 11:41
What is ServiceNow?
ServiceNow is a one-stop location that provides easy access to all AUS IT services, such as requests, self-help resources and technical assistance. It not only acts as a ticketing platform, it also serves as a communication tool between AUS IT and the wider AUS community. Using a simplified and organized workflow, ServiceNow readily connects the AUS community to IT support, allowing efficient problem-solving and ensuring transparency.
- How to login and access ServiceNow
- Overview of the homepage
- Creating a Service Request
- Creating Support Tickets
- How to keep track of any Requests/Tickets
- How to find self help guides on Knowledge Base
- Using Live Chat