Using ServiceNow for Students

What is ServiceNow?

ServiceNow is a one-stop location that provides easy access to all AUS IT services, such as requests, self-help resources and technical assistance. It not only acts as a ticketing platform, it also serves as a communication tool between AUS IT and the wider AUS community. Using a simplified and organized workflow, ServiceNow readily connects the AUS community to IT support, allowing efficient problem-solving and ensuring transparency.

Video Contents

  • How to login and access ServiceNow
  • Overview of the homepage
  • Creating a Service Request
  • Creating Support Tickets
  • How to keep track of any Requests/Tickets
  • How to find self help guides on Knowledge Base
  • Using Live Chat