Posted on: 2 June, 2015 - 16:43
This service includes support for the following external web service platforms:
- JADU CMS – Main content management system for AUS website.
- www2
- ITFAQ
- Chancellor’s Blog.
Activities included
- Provide consulting services to clients for external web solutions including research, design and development.
- Deployment, Administration and Maintenance of external web services.
- Continuous enhancement of web services as per AUS requirements.
Activities Not included
- Provide end-users with data extracts.
Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.
No end-user training is provided to clients on how to utilize the service.
Requests for web services must be approved by system-owners and submitted via the Strategic Communications and Media (SCM).
Major requests must be submitted with complete scope of work and details to IT Service Desk for evaluation and scheduling.
AUS JADU CMS based website can be accessed at https://www.aus.edu
Other various websites can be accessed at their respective addresses such as:
- IT Frequently Asked Questions - https://itfaq.aus.edu
- www2 - https://www2.aus.edu
- Chancellor’s Blog - https://chancellorsblog.aus.edu
This service is provided to clients without any fees.
Contact the IT Helpdesk by any of the following options:
| Option | On Campus | off Campus | International Calls |
|---|---|---|---|
| Phone | 2100 option 3 | 06 515 2100 option 3 | +971 6 515 2100 option 3 |
| IT Helpdesk Website | http://ithelpdesk.aus.edu | ||
| [email protected] | |||
Please have the following information available:
- AUS identification number.
- A brief description of the problem.
- Location of the client.