Posted on: 2 June, 2015 - 17:12
Service Description
This service includes support for the following:
- Conduct targeted IT Training Service.
- Provide upon request Training.
- Provide consultation on IT Applications queries.
Activities included
- Walk the clients through relevant ITFAQ or/ and available tutorials.
- Set up a training schedule for group training.
- Provide training material upon request.
Activities Not included
- Work on other department documents.
Service Availability
Sunday – Thursday: 08:00 – 17:00, Excluding university holidays.
Available Training
No end-user training is provided to clients on how to utilize the service.
How to Request the Service
Clients are required to submit service requests via any of the IT Service Desk available options - See Further Information or Support.
How to Access the Service
- Through email to [email protected]
- Through a phone call to the Technology Service Coordinator on Extension: 2119.
- Visit http://it.aus.edu/
Fees
This service is provided to clients without any fees.
Further Information or Support
Contact the IT Helpdesk by any of the following options:
| Option | On Campus | off Campus | International Calls |
|---|---|---|---|
| Phone | 2100 option 3 | 06 515 2100 option 3 | +971 6 515 2100 option 3 |
| IT Helpdesk Website | http://ithelpdesk.aus.edu | ||
| [email protected] | |||
Please have the following information available:
- AUS identification number.
- A brief description of the problem.
- Location of the client.