Posted on: 22 April, 2015 - 11:09
This service includes support for the Banner Baseline modules such as General, Student, Human Resources, Finance, Position Control and Accounts Receivable.
Activities included
- Maintain functionality of modules.
- Maintain Banner access classes and roles structure.
- Provide minor module customization to meet AUS requirements.
- Provide management and business intelligence reporting views & tools.
- Provide consultating services to clients that use the Baseline modules including vendor technical support process.
- Upgrade and patch Banner Baseline modules.
Activities Not included
- Database structure alteration.
- Provide end-users with data extracts.
Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.
No end-user training is provided to clients on how to utilize the service. However, each functional department is to identify a module expert who will provide functional training to employees who use the Banner module.
To request access to Banner Baseline Modules, respective module owners/directors must request access via the IT Service Desk.
The following information must be provided:
- Name
- AUS email
- Banner ID
- Access Role Details
- Justification
For Customization requests, respective module owner/director must submit and approve Banner Change Request Forms.
Access to Banner Baseline Modules is via web browser at https://inb.aus.edu using INB account credentials.
This service is provided to clients without any fees.
Contact the IT Helpdesk by any of the following options:
| Option | On Campus | off Campus | International Calls |
|---|---|---|---|
| Phone | 2100 option 3 | 06 515 2100 option 3 | +971 6 515 2100 option 3 |
| IT Helpdesk Website | http://ithelpdesk.aus.edu | ||
| [email protected] | |||
Please have the following information available:
- AUS identification number.
- A brief description of the problem.
- Location of the client.