Banner In-House Modules

Posted on: 2 June, 2015 - 16:03

Service Description 

This service includes a vast collection of Banner In-House modules developed to fulfill various AUS needs and requirements by complimenting Banner Baseline modules such as Student Dorm Management, UHC Patient Encounter and Public Relations.

Activities included

  • Design, Development, Deployment, Support and Maintenance of custom Banner modules and systems based on AUS administrative needs and requirements.
  • Provide usage consulting and troubleshooting.
  • Provide continuous enhancements based on new needs and requirements.

Activities Not included

  • Provide end-users with data extracts.
Service Availability 

Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.

Clients of this Service: 
Authorized Faculty & Staff
Available Training 

No end-user training is provided to clients on how to utilize the Banner In-House Modules. However, each functional department is to identify a module expert who will provide functional training to employees who use the Banner In-House module.

How to Request the Service 

To request access to Banner In-House Modules, respective module owners/directors must request access via the IT Helpdesk.

The following information must be provided:

  • Name
  • AUS email
  • Banner ID
  • Access Role Details
  • Justification

For Customization requests, respective module owner/director must submit and approve Banner Change Request Forms.

New system requests approved by respective module owners/directors must be submitted with complete scope of work and details to IT project manager for evaluation and scheduling.

How to Access the Service 

Access to Banner In-House Modules is via web browser at https://inb.aus.edu  using INB account credentials.

Fees 

This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:
 

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website http://ithelpdesk.aus.edu
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
 
Service Category: 
Applications