Posted on: 2 June, 2015 - 16:21
This service includes support for the Banner Self-Service (SSB) Baseline modules such as Finance, Employee, Faculty & Advisor and Student Self-Services.
Activities included
- Provide consulting services to clients using Banner Self-Service modules.
- Maintain functionality of all SSB modules.
- Provide minor enhancements to meet AUS requirements.
Activities Not included
- Database alteration.
- Provide end-users with data extracts.
Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.
No end-user training is provided to clients on how to utilize the service. However, each functional department is to identify a module expert who will provide functional training to employees who use the Banner module.
Enhancement requests must be submitted and approved by departmental module owners via Banner Change Request Forms.
New system requests approved by respective module owners/directors must be submitted with complete scope of work and details to IT Service Desk for evaluation and scheduling.
Access to Banner Self-Service modules is via web browser at https://banner.aus.edu using AUS network/email account credentials.
This service is provided to clients without any fees.
Contact the IT Helpdesk by any of the following options:
| Option | On Campus | off Campus | International Calls |
|---|---|---|---|
| Phone | 2100 option 3 | 06 515 2100 option 3 | +971 6 515 2100 option 3 |
| IT Helpdesk Website | http://ithelpdesk.aus.edu | ||
| [email protected] | |||
Please have the following information available:
- AUS identification number.
- A brief description of the problem.
- Location of the client.