Banner Self Service Baseline Modules

Service Description 

This service includes support for the Banner Self-Service (SSB) Baseline modules such as Finance, Employee, Faculty & Advisor and Student Self-Services.

Activities included

  • Provide consulting services to clients using Banner Self-Service modules.
  • Maintain functionality of all SSB modules.
  • Provide minor enhancements to meet AUS requirements.

Activities Not included

  • Database alteration.
  • Provide end-users with data extracts.
Service Availability 

Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.

Clients of this Service: 
Available Training 

No end-user training is provided to clients on how to utilize the service. However, each functional department is to identify a module expert who will provide functional training to employees who use the Banner module.

How to Request the Service 

Enhancement requests must be submitted and approved by departmental module owners via Banner Change Request Forms.

New system requests approved by respective module owners/directors must be submitted with complete scope of work and details to IT Service Desk for evaluation and scheduling.

How to Access the Service 

Access to Banner Self-Service modules is via web browser at using AUS network/email account credentials.


This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
Service Category: