Banner Apps - Document Management Systems

Service Description 

This service includes support for the Banner Document Management System (BDMS) and Alfresco.

Activities included

  • Provide consultation services to clients using the document management solutions.
  • Maintain functionality of all document management systems.
  • Maintain access groups.

Activities Not included

  • Database structure alteration.
Service Availability 

Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.

Clients of this Service: 
Available Training 

Initial hands-on training is available for Banner Document Management System.

How to Request the Service 

To request access to BDMS, contact the IT Service Desk.

The following information must be provided:

  • Name
  • AUS email
  • Banner ID
  • Access Role Details*
  • Justification

New service requests approved by respective module owners/directors must be submitted with complete scope of work and details** to IT Service Desk for evaluation and scheduling.

* Access Role Details include:

  • Who will capture images or scan?
  • Who will ensure the print and image quality?
  • Who will index the images to the Banner database?
  • Who will have view/edit/delete access?

**Scope of work and details include:

  • Name of the documents that your department wants to scan.
  • Document provider (student, vendor, AUS or other).
  • Number of scan pages for each document.
  • Size of each document (A4, A3, A2, etc).
  • Image color for each document (color or B/W).
  • How frequent is the scanning process (e.g. once a year, twice a year, etc) and reason.
  • Name of documents to be viewed from other departments.
How to Access the Service 

Access to BDMS via web browser at
Access to Alfresco is via web browser at


This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
Service Category: