Banner Apps - Document Management Systems

Posted on: 2 June, 2015 - 16:30

Service Description 

This service includes support for the Banner Document Management System (BDMS) and Alfresco.

Activities included

  • Provide consultation services to clients using the document management solutions.
  • Maintain functionality of all document management systems.
  • Maintain access groups.

Activities Not included

  • Database structure alteration.
Service Availability 

Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.

Clients of this Service: 
Staff
Available Training 

Initial hands-on training is available for Banner Document Management System.

How to Request the Service 

To request access to BDMS, contact the IT Service Desk.

The following information must be provided:

  • Name
  • AUS email
  • Banner ID
  • Access Role Details*
  • Justification

New service requests approved by respective module owners/directors must be submitted with complete scope of work and details** to IT Service Desk for evaluation and scheduling.

* Access Role Details include:

  • Who will capture images or scan?
  • Who will ensure the print and image quality?
  • Who will index the images to the Banner database?
  • Who will have view/edit/delete access?

**Scope of work and details include:

  • Name of the documents that your department wants to scan.
  • Document provider (student, vendor, AUS or other).
  • Number of scan pages for each document.
  • Size of each document (A4, A3, A2, etc).
  • Image color for each document (color or B/W).
  • How frequent is the scanning process (e.g. once a year, twice a year, etc) and reason.
  • Name of documents to be viewed from other departments.
How to Access the Service 

Access to BDMS via web browser at https://inb.aus.edu
Access to Alfresco is via web browser at https://alfresco.aus.edu

Fees 

This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:
 

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website http://ithelpdesk.aus.edu
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
 
Service Category: 
Applications