Banner Apps - Workflow

Service Description 

Service Description

  • This service includes support for the Workflow business process management solution. 

Activities included

  • Provide consulting services to AUS clients using Workflow.
  • Development of new Workflows based on AUS business process analysis.

Activities Not included

  • Business process analysis
Service Availability 

Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.

Clients of this Service: 
Available Training 

No end-user training is provided to clients on how to utilize the service.

How to Request the Service 

To request access to Workflow, respective module owners/directors contact the IT Service Desk.

The following information must be provided:

  • Name
  • AUS email
  • Banner ID
  • Access Role Details
  • Justification

New Workflow requests approved by respective module owners/directors must be submitted with complete scope of work and details to IT Service Desk for evaluation and scheduling.

How to Access the Service 

Access to Workflow is via web browser at using INB account credentials.


This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
Service Category: