External Web Services (Internet)

Service Description 

This service includes support for the following external web service platforms:

  • JADU CMS – Main content management system for AUS website.
  • www2
  • Chancellor’s Blog.

Activities included

  • Provide consulting services to clients for external web solutions including research, design and development.
  • Deployment, Administration and Maintenance of external web services.
  • Continuous enhancement of web services as per AUS requirements.

Activities Not included

  • Provide end-users with data extracts.
Service Availability 

Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.

Available Training 

No end-user training is provided to clients on how to utilize the service.

How to Request the Service 

Requests for web services must be approved by system-owners and submitted via the Strategic Communications and Media (SCM).

Major requests must be submitted with complete scope of work and details to IT Service Desk for evaluation and scheduling.

How to Access the Service 

AUS JADU CMS based website can be accessed at https://www.aus.edu

Other various websites can be accessed at their respective addresses such as:


This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website http://ithelpdesk.aus.edu
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
Service Category: