Posted on: 2 June, 2015 - 16:51
This service includes support for the following internal web services:
- JAQ and Appraisal System.
- AUS Telephone Directory.
- Student Clubs.
- Library Tour Registration.
- Training Registration.
- Wellness Registration.
Activities included
- Provide consulting services to clients for internal web solutions including research, design and development.
- Web Banner Integration.
- Deployment, Administration, Maintenance and Support of internal web services.
- Continuous enhancement of internal web services as per AUS requirements.
Activities Not included
- Provide end-users with data extracts.
Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.
No end-user training is provided to clients on how to utilize the service.
Enhancement requests for internal web services must be approved by system-owners and submitted via IT Service Desk.
The following information must be provided:
- Name.
- AUS email.
- Request Details.
- Justification.
New Internal web service requests approved by respective system-owners must be submitted with complete scope of work and details to IT Service Desk for evaluation and scheduling.
Access to various internal web services is via web browser at
This service is provided to clients without any fees.
Contact the IT Helpdesk by any of the following options:
| Option | On Campus | off Campus | International Calls |
|---|---|---|---|
| Phone | 2100 option 3 | 06 515 2100 option 3 | +971 6 515 2100 option 3 |
| IT Helpdesk Website | http://ithelpdesk.aus.edu | ||
| [email protected] | |||
Please have the following information available:
- AUS identification number.
- A brief description of the problem.
- Location of the client.