IT Training

Service Description 

This service includes support for the following:

  • Conduct targeted IT Training Service.
  • Provide upon request Training.
  • Provide consultation on IT Applications queries.

Activities included

  • Walk the clients through relevant ITFAQ or/ and available tutorials.
  • Set up a training schedule for group training.
  • Provide training material upon request.

Activities Not included

  • Work on other department documents.
Service Availability 

Sunday – Thursday: 08:00 – 17:00, Excluding university holidays.

Clients of this Service: 
Available Training 

No end-user training is provided to clients on how to utilize the service.

How to Request the Service 

Clients are required to submit service requests via any of the IT Service Desk available options - See Further Information or Support.

How to Access the Service 

This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
Service Category: