Supporting Dormitory Computer Labs

Posted on: 2 June, 2015 - 17:31

Service Description 

This service includes support for the following:

Computers and information technology related equipment located in the Women’s and Men’s dormitory computer labs.

Activities include:

  • Develop, test and maintain operating systems.
  • Install and update common software.
  • Troubleshoot  IT related issues (software, hardware, networking and wireless).
  • Maintain printers located in the dorms.
  • Provide suggested standards for software and hardware.

Activities Not included:

  • Support of obsolete Hardware and peripheral devices.
  • Support of Non AUS tagged computers.
  • Support of any hardware which is not under warrantee.
  • Support issues caused by misuse.
  • Support student owned computers.
  • Budgeting for hardware replacement.
  • Budgeting for software replacement.
  • Budgeting for network storage.
  • Budgeting for printing.
Service Availability 

Sunday – Thursday: 08:00 – 17:00, Excluding university holidays.

Clients of this Service: 
Staff
Available Training 

No end-user training is provided to clients on how to utilize the service.

How to Request the Service 

Clients are required to submit computer hardware support requests via any of the IT Service Desk available options - See Further Information or Support.

How to Access the Service 

** Service is available to Dormitory Staff. This service is not available to students.

** Students must report dormitory computers lab issues to their dormitory supervisor for action

Fees 

This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:
 

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website http://ithelpdesk.aus.edu
Email [email protected]

Please complete this assessment checklist before submitting a request:

Check the problem before reporting it.

  • Make sure the power is on and the related equipment is on.
  • Make sure the power cable and the network cable is connected.
  • Make sure the monitor is on and the monitor cable is connected.
  • Make sure printer power cable and the network cable is connected.

Please have the following information available:

  • Details about the incident
    • Computer lab location and the station number.
    • The number of workstation impacted with this incident.
    • Description of the issue and steps taken to troubleshoot.
 
Service Category: 
Devices and Software
Computer Hardware Management