Analog Fax Line

Posted on: 2 June, 2015 - 17:49

Service Description 

This service includes support for the following:

  • Analog faxing through fax machine - either stand-alone or a multi-functional device.
  • An analog line, provided by IT department, is also required to send and receive faxes.

Activities included

  • Provide Physical Connectivity.
  • Provide Fax Numbers.
  • Configure Fax Line and provide dial tone.
  • Enable National [Zero] and International [double Zero] dialing.

Activities Not included

  • Purchase of Fax machines.
  • Purchase or replacement of Fax Machine Papers or Toners.
  • Budget for analog line phone usage costs.
  • Support for coping, printing, and scanning in the Multi-Functional Printer.
Service Availability 

Sunday – Thursday: 08:00 – 17:00, Excluding the university holidays.

Clients of this Service: 
Faculty
Staff
Available Training 

End-user training is available upon request.

How to Request the Service 

Clients are required to submit Analog Fax support requests via any of the IT Service Desk available options - See Further Information or Support.

How to Access the Service 

Analog Fax service is available to the client upon request.  There is a fee for the initial setup an analog phone line.  The requesting department is responsible for the ongoing telephone charges on the fax line.

Fees 

This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:
 

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website http://ithelpdesk.aus.edu
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
 
Service Category: 
Devices and Software
Computer Software Management
Appendix: 

Clients of this Service :

Faculty and Staff in all campus buildings.

Thy are eligible for the following support:

  • Sending faxes to Local, Domestic and International numbers*.
  • Sending/receiving faxes everywhere (on-campus and off-campus).
  • Extension Authorization Code to lock/unlock Fax and dialing**.

* Head Department approval is sought to enable the Domestic and international dialing.

** More features are available on demand.