Student Voice Mail

Posted on: 3 June, 2015 - 08:06

Service Description 

This service includes support for Student Voice Mail.  Upon request, each Dormitory student telephone number will have voice mail enabled. Roommates share the voice mailbox associated with a shared telephone number.*

* This Service is provided upon availability of Voice Mail licenses.

Activities included

  • Provide a voice mail account with Password to secure user login*.
  • Reset a password - issue new password.
  • Change the number of rings before a call goes to the voicemail system.
  • Provide Personnel Identification (system recorded person name) **.
  • Configure light indicator (RED LED) for new voice messages notification.
  • Retrieve voice messages from everywhere (both on/off -campus).
  • Send voice messages to individuals or groups on-campus.

*After first login to the voice mail system, student will be prompted to reset the password.

**Student can accept the system recorded name or can choose to record his/her name.

Activities NOT included

  • Support for phone sets that are not provided by IT Department (i.e. Personal Phones or Cordless devices, etc.)
  • Retrieve messages that are deleted.
Service Availability 

 Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.

Clients of this Service: 
Students
Available Training 

End-user Training Available Upon Request.

More Instructions on accessing voice mail system can be found at IT Website.

How to Request the Service 

Students living on campus in the Student Dormitories.

Clients are required to submit Voice Mail support requests via any of the IT Helpdesk available options - See Further Information or Support.

How to Access the Service 

Voice Mail service is available to eligible students upon request and authorization from Student Dormitory Supervisors.

Fees 

This service is provided to the clients without any fees and is subject to the availability of Voice Mail licenses.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:
 

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website http://ithelpdesk.aus.edu
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
 
Service Category: 
Email and Messaging