Data Protection

Service Description 

This service includes backup and restore support for the following:

  • Messaging System – Email.
  • Shared Folder Services – Network Home & Department Folders.
  • Application, System and Database Services.

Activities included

  • Provide Email, Calendar and Contacts backup and restore services.
  • Assist end users to restore deleted Files/Folders.
  • Provide Application and Database backup and restore services.
  • Support and troubleshoot backup and restores.

Activities not included

  • Provide protection services for AUS desktop and laptop computers.
  • Provide protection services for non-aus computers and devices.
  • Provide protection services for single iLearn course content.
  • Provide protection services for file share content.
Service Availability 

Maximum planned downtime is < 87.6 hours out of 8,760 hours per year

Clients of this Service: 
Available Training 

No end-user training is provided to clients on how to utilize the service.

How to Request the Service 

Authorized Students, Faculty and Staff.

Clients are required to submit data protection inquiries via any of the IT Service Desk available options - See Further Information or Support.

How to Access the Service 

For Email restore request, please open restore request via IT Helpdesk.

For shared network folders, Right Click on the Network Folder select “Restore previous versions”, Select the Date Modified backup enabling you to retrieve lost or deleted data.


This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.