Administrative and Academic ID Management

Service Description 

This service includes support for the generation and management of Faculty and Staff accounts.

Activities include:

  • Create requested accounts with appropriate access levels for faculty and staff.
  • Manage disk space quotas for network accounts.

Activities NOT included:

  • Completing HR forms for the new staff and faculty.
  • Provide the client desktop or laptop.
Service Availability 

Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.

Clients of this Service: 
Available Training 

No end-user training is provided to clients on how to utilize the service.

How to Request the Service 

Permanent / temporary faculty and staff in the AUS Community.

Fill out Email & Network Request Form and include the following information:

The new employee AUS ID number.
Employee name and contact information (phone, campus, office location, etc.)
The accounts being requested and access levels required.
The name of the person authorizing this request (from the list of authorized approvers).

How to Access the Service 

AUS faculty and staff may request new administrative accounts through Human Resources for themselves or on behalf of employees in their department.


This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
Service Category: