Student ID Management

Service Description 

This service includes support for the generation and management of Applicant and Student Network IDs.

Activities include:

  • Maintain the system to automatically generate applicant and student IDs.
  • Manual creation of temporary IDs for external students (with AUS sponsorship).
Service Availability 

Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.

Clients of this Service: 
Available Training 

No end-user training is provided to clients on how to utilize the service.

How to Request the Service 

All applicants, registered students and individuals/organizations requiring temporary access to AUS academic IT services.

Clients are required to submit problems with academic IDs via any of the IT Helpdesk available options - See Further Information or Support.  

How to Access the Service 

Applicant and Registered Students have their accounts automatically created once they are entered into the Banner Student System.  In exceptional circumstances, Applicants and Registered Students may request new email accounts through Admissions for themselves.

Faculty members will need to request access for outside individuals/organizations for temporary access to AUS academic IT services.


This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
Service Category: