Virtual Private Network ( VPN ) Service

Service Description 

This service includes support for the following:

  • Provide access to AUS network services to Students, Faculty and Staff from off campus.

Activities included:

  • Provide standard Global Protect VPN client to download and install on desktop and laptops to run the AUS VPN service.
  • Ensure AUS VPN service is available for clients to connect 24 x 7.
  • Support and troubleshoot issues in case of any connectivity problems.

Activities NOT included:

  • Support for other VPN client applications.
  • Connect mobile devices such as tablets and smartphones to VPN service.
Service Availability 

Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.

Clients of this Service: 
Available Training 

VPN configuration instructions is available through ITFAQ website from How could I connect to AUS VPN?

How to Request the Service 

Clients are responsible for configuring their devices based on the instructions found in the ITFAQ, and connect with their active AUS credentials.  

How to Access the Service 

Client can access VPN off Campus via any internet connection by visiting Global Protect software should be installed and configured in the Clients’ devices. For configuration instructions, please visit ITFAQ.


This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
Service Category: