Posted on: 3 June, 2015 - 08:35
Service Description
This service includes support for printing via Pharos Uniprint System.
Activities included
- Administer and manage tracked network printers.
- Manage print job settings including quotas, file-size limits, pricing, user groups and printing rights in coordination with Academic Computing.
- Banner integration.
- Consultation regarding the compatibility of the system with various printers and plotters.
- Service optimization and maintenance.
- Provide and manage client printer packages.
- Develop solutions to enhance the service experience.
Activities Not included
- Physical printer setup, maintenance, consumables and network connectivity.
- End-user support and package installation.
- Maintenance or support of any printer not managed by the system.
- Purchasing of printers and consumables.
Service Availability
Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.
Available Training
No end-user training is provided to clients on how to utilize the service.
How to Request the Service
This service is automatically available to Faculty, Staff and enrolled Students.
How to Access the Service
Pharos client package can be downloaded from https://pharos.aus.edu/.
Fees
This service is provided to faculty and staff without any fees. Students are charged a fee for all printing.
Further Information or Support
Contact the IT Helpdesk by any of the following options:
| Option | On Campus | off Campus | International Calls |
|---|---|---|---|
| Phone | 2100 option 3 | 06 515 2100 option 3 | +971 6 515 2100 option 3 |
| IT Helpdesk Website | http://ithelpdesk.aus.edu | ||
| [email protected] | |||
Please have the following information available:
- AUS identification number.
- A brief description of the problem.
- Location of the client.