Posted on: 3 June, 2015 - 08:36
This service includes support for the following:
Printers located in the non-academic areas (Main building, Student Center, Health Center, Sports Complex, Leisure Center, Youth Center and Staff working in dorms).
Activities included
- Install Printers.
- Troubleshoot printer issues.
Activities Not included
- Budgeting for printing.
- Maintaining and supporting network printers.
- Providing technical support for non AUS tagged printers.
- Providing printer consumables - papers and cartridges.
Sunday – Thursday: 08:00 – 17:00, Excluding university holidays.
No end-user training is provided to clients on how to utilize the service.
Staff members working in the non-academic buildings.
Clients are required to submit printer support requests via any of the IT Service Desk available options - See Further Information or Support.
Printers are connected directly to the client’s computer and our specialist will test its functionality.
Printer support service is provided to the clients without any fees. Printer purchase requests require a departmental budget and IT approval.
Contact the IT Helpdesk by any of the following options:
| Option | On Campus | off Campus | International Calls |
|---|---|---|---|
| Phone | 2100 option 3 | 06 515 2100 option 3 | +971 6 515 2100 option 3 |
| IT Helpdesk Website | http://ithelpdesk.aus.edu | ||
| [email protected] | |||
Please have the following information available:
- AUS identification number.
- A brief description of the problem.
- Location of the client.