In Person Support

This service includes support for the following:

• Computers and information technology related equipment and software located in the non-academic buildings: Main building, Student Center, Health Center, Sports Complex, Leisure Center, Youth Center, Student Dormitories and Faculty/Staff Housing.

Activities included:

For Staff

• Develop, test and maintain desktop and laptop operating systems.
• Format and deploy computer software images for AUS desktops and laptops.
• Install and update common software.  
• Troubleshoot problems related to IT (software, hardware, networking and wireless).
• Provide suggested standards for software and hardware.
• Unlock client’s accounts and resetting passwords.
• Archive client’s email accounts.
• Reset voice mail 4-digit passcode.
• Configuring voice mail on Microsoft Outlook.
• Configure and installing network printers.
• Provide first level support for network printers.
• Provide first level support for telephone and fax.
• Provide first level support for networking.
• Configure AUS email on client’s devices (desktops, laptops, tablets and mobiles).
• Configure and troubleshoot wireless connections.
• Provide video conference services, monitoring and coordinating with other parties to establish the video call session.

For Staff and Faculty Housing

• General Network troubleshooting (including enabling ports).
• Configure personal wireless router devices for Housing.
• Recommend standard wireless routers for personal use.

For Students in the Dormitories

• General Network troubleshooting (including enabling ports).
• Inquiry of AUS related services (studentmail, iLearn, wireless access).

Activities NOT included:

• Budgeting for hardware replacement.
• Budgeting for software replacement.
• Budgeting for network storage.
• Budgeting for printing.
• Maintaining and servicing network printers.
• Providing technical support for non AUS asset tagged devices.
• Providing wireless routers, switch/hubs or LAN cables.
• In person visits for personal IT devices in Housing.
• In person visits for student IT devices in Student Dormitories.