Walk-in Support

Service Description 

This service includes support for the following:

  • Assisting walk-in registered students, alumni, permanent / temporary faculty and staff and guests.

Activities include:

  • Receive and record inquiries of all walk-in clients.
  • Configure wireless networks.
  • Reset account passwords.
  • Configure emails and provide first level support for email issues.
  • Scan laptops and PCs for viruses and troubleshoot software issues.
  • Configure personal wireless routers (for staff and faculty members only).

Activities NOT included:

  • Hardware replacement for non-AUS desktops and laptops nor AUS PCs/laptops not under warrantee.
  • Provision or sale of software for students.
  • Provision or sale of software for faculty and staff members’ non-AUS laptops.
  • Insure all required drivers are installed after formatting non-AUS laptops / PCs.
  • Help with the installation of non-genuine software including operating systems for students, faculty or staff.
  • Backup of information on non-AUS desktops and laptops for students, faculty or staff.
  • Provision of access to the Conference network - if the request was not made 24 hours prior to the Conference.
Service Availability 

Sunday – Thursday: 08:00 – 17:00, Excluding the university holidays.

Clients of this Service: 
Available Training 

No end-user training is provided to clients on how to utilize the service.

How to Request the Service 

Clients are required to submit IT related support requests via any of the IT Helpdesk available options - See Further Information or Support.

How to Access the Service 

IT Clients Services support can be accessed by visiting the IT Help Desk during working hours (8:00-17:00, Sunday through Thursday).


This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website http://ithelpdesk.aus.edu
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
Service Category: