Walk-in Support

This service includes support for the following:

• Assisting walk-in registered students, alumni, permanent / temporary faculty and staff and guests.

Activities include:

• Receive and record inquiries of all walk-in clients.
• Configure wireless networks.
• Reset account passwords.
• Configure emails and provide first level support for email issues.
• Scan laptops and PCs for viruses and troubleshoot software issues.
• Configure personal wireless routers (for staff and faculty members only).

Activities NOT included:

• Hardware replacement for non-AUS desktops and laptops nor AUS PCs/laptops not under warrantee.
• Provision or sale of software for students.
• Provision or sale of software for faculty and staff members’ non-AUS laptops.
• Insure all required drivers are installed after formatting non-AUS laptops / PCs.
• Help with the installation of non-genuine software including operating systems for students, faculty or staff.
• Backup of information on non-AUS desktops and laptops for students, faculty or staff.
• Provision of access to the Conference network - if the request was not made 24 hours prior to the Conference.