Banner Baseline Modules

Service Description 

This service includes support for the Banner Baseline modules such as General, Student, Human Resources, Finance, Position Control and Accounts Receivable.

Activities included

  • Maintain functionality of modules.
  • Maintain Banner access classes and roles structure.
  • Provide minor module customization to meet AUS requirements.
  • Provide management and business intelligence reporting views & tools.
  • Provide consultating services to clients that use the Baseline modules including vendor technical support process.
  • Upgrade and patch Banner Baseline modules.

Activities Not included

  • Database structure alteration.
  • Provide end-users with data extracts.
Service Availability 

Maximum planned downtime is < 87.6 hours out of 8,760 hours per year.

Clients of this Service: 
Available Training 

No end-user training is provided to clients on how to utilize the service. However, each functional department is to identify a module expert who will provide functional training to employees who use the Banner module.

How to Request the Service 

To request access to Banner Baseline Modules, respective module owners/directors must request access via the IT Service Desk.

The following information must be provided:

  • Name
  • AUS email
  • Banner ID
  • Access Role Details
  • Justification

For Customization requests, respective module owner/director must submit and approve Banner Change Request Forms.

How to Access the Service 

Access to Banner Baseline Modules is via web browser at  using INB account credentials.


This service is provided to clients without any fees.

Further Information or Support  

Contact the IT Helpdesk by any of the following options:

Option On Campus  off Campus International Calls
Phone 2100 option 3 06 515 2100 option 3 +971 6 515 2100 option 3
IT Helpdesk Website
Email [email protected]

Please have the following information available:

  •     AUS identification number.
  •     A brief description of the problem.
  •     Location of the client.
Service Category: