LockDown Browser is throwing this error to students: "Problem with the options for this exam". LockDown Browser dashboard shows no errors

Posted on: 12 September, 2020 - 15:05

This is due to a recent systems reconfiguration carried out by both Blackboard and Respondus. While they are working on a fix, here is the advised workaround: 

  1. Add an optional password to the exam via the optional password field we make available in the LockDown Browser Dashboard tool. Adding this password seems to allow the original problem to not occur, and the student can enter the exam.
  2. You will need to give the students the password you’ve set.
  3. You should NOT use the same internally set password that resides in the Blackboard's Test Options. 

LockDown Browser's Dashboard
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Test Options
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