I have heard about the conference feature, how can I use it ?
Posted on: 13 August, 2015 - 13:07
If you would like to have a conference call setup, please follow the steps below: Step 1 : Call the first person, for example: 1234...
Telephone 
How do I make a call within and outside AUS campus ?
Posted on: 5 August, 2015 - 14:11
- To make a call within the university phone system, simply dial the four digit extension.
I forgot my AUS voicemail password. How can I reset it?
Posted on: 12 August, 2015 - 13:15
Please contact the IT Service Desk to request that your AUS voicemail password be reset by:
- Calling the extension 2121
- Sending ...
My name/building/office location are not added/listed correctly on the telephone directory, who updates this information ?
Posted on: 12 August, 2015 - 13:45
This information is updated through the IT department. Therefore, you can either:
- Place a request through itservicedesk.aus.edu
- Send an ...
I have an IP Telephone installed in my office and I need a quick reference for end user guidance ?
Posted on: 13 August, 2015 - 12:43
Below are the manuals . Kindly select and download the IP Telephone Reference as per your telephone model: AVAYA 1603: http://support.avaya.com/css/P8/documents/100059709 AVAYA 9608:...
How do I place an international phone call and how much does it cost?
Posted on: 13 August, 2015 - 10:21
To place an international phone call, you must do the following:
- Dial 9 - Country Code - Phone number (eg. 9 - 001 - 514 426 3518)
How can I get an authorization code to protect my 0/00 dialing and how do I use it?
Posted on: 12 August, 2015 - 13:29
Authorization code is made for faculty, staff and office telephones to secure the dialing of national/International calls. It is a 5 digit number chosen by...
If the phone is not answered in 7/8 rings it automatically goes into the voice mail mode to keep a message from the caller. How to prevent it from going into that mode and to retrieve the call so that one is able to talk to the caller directly?
Posted on: 12 August, 2015 - 13:26
To have the voicemail option disabled for a particular extension, kindly log a call at the IT Service Desk by calling extension 2121 or sending...
Somebody keeps calling me and bothering me on my dorm phone. I do not know who he/she is but I need them to stop. What should I do?
Posted on: 12 August, 2015 - 09:57
You must report this issue to the Judicial Affairs on the First Floor of the Student Center. The Judicial Affairs will open an investigation and...
My Phone does not have a dial tone, how I can resolve this?
Posted on: 5 August, 2015 - 14:04
Make sure your phone is correctly plugged in to the wall socket. Your office/room should have a minimum of two sockets, one for the telephone...