FAQ Search Results

How to Troubleshoot Respondus LockDown Browser Issues?

Students taking exams in LockDown Browser may encounter issues installing or executing the application.  If the deadline for an exam is near and you are experience issues, we suggest using another computer with LockDown Browser.

The minimum system requirements for using LockDown browser is available through this link

Below are some of the most commonly reported issues, causes and resolutions.

Issue 01 - LockDown Browser is not opening

Cause: LockDown Browser installation may be corrupt or running in an inconsistent state

Resolution #1:

It’s possible some programs may be interfering with LockDown Browser.  Try closing all programs on your computer (other than those used to connect to the internet) prior to launching LockDown Browser. This includes programs which are executed during start-up and deemed non-essential. Don’t disable wireless/network connection.

Resolution #2:

Open Google Chrome and clear the cache.  Step-by-step instructions for clearing browser cache can found through...
Categorie(s):
iLearn, Students
How to check grades and instructor feedback on iLearn

The My Grades page shows the status of gradable items, such as tests, assignments, journal and blog entries, and discussion posts. The My Grades page may include item names and descriptions, due dates, student and instructor dates of activity, posted grades, points possible, links to rubrics used for grading, and your instructor's comments and feedback.
 
Access My Grades

There are three way to access your grades in Blackboard:

In a Blackboard course, on the left side course menu, click My Grades. In a Blackboard course, on the left side course menu, click Tools and then My Grades In the upper right click your name to access the Global Navigation Menu. Click the My Grades icon.           

View Grade Details

If you access My Grades from the Global Navigation Menu, you see grades for all your courses. On the left side of...

Categorie(s):
iLearn, Students
How do I install LockDown Browser?

Step 1: Visit https://ilearn.aus.edu/ . Once the page is loaded you will need to log in using your AUS credentials.

Step 2: Go to "Tools" list, Choose "LockDown Browser".

OR
 
Click on the arrow as shown below.

Step 3: Click on “Tools”.

Step 4: Click on “LockDown Browser (right click, and open link in a new tab)”.

Step 5: Click on “Install Now”.

 

Categorie(s):
iLearn, Students
How to take an online test on iLearn?

Quizzes & Exams

Tests and quizzes are used to assess your mastery over course content and objectives. Your instructor assigns point values to each question. Your answers are submitted for grading, and the results are recorded in the Grade Center. You can view your grades in My Grades when your instructor makes them available to you.

You can find tests in a content area, learning module, lesson plan, or folder.

Take a Test:
You should always expect that you will be in a computer lab when taking a test or quiz on iLearn. Some instructors might allow students to take some self assessments or quick revision quizzes on their own.

Your instructor lets you know when a test is available and where to find it in your course. Before you begin, make sure you have a strong internet connection. A wired connection may be more reliable than a wireless connection. If...

Categorie(s):
iLearn, Students
Bb Collaborate Ultra no longer works with LockDown Browser. Error message "Chrome 78 isn't supported"

Issue description

Instructors who wish to monitor their students live during a LockDown Broswer exam adds a URL to a Bb Collaborate Session on the iLearn exam page. Students will click on the link and join the Bb Collaborate session on the LockDown Browser in a new tab.

This is now has been reported no longer working. Students will not be connected to the Bb Collaborate session and will get the error message "Chrome 78 isn't support"

Explanation

Bb Collaborate usually updates its browser version requirements more frequently. On Chrome the current version required at the time of this article is Chrome 79. LockDown Browser is a Chromium based browser that is currently at version 78 which is not supported by Bb Collaborate. That's the reason why Bb Collaborate doesn't currently work under Respondus...

Categorie(s):
iLearn, Faculty, Students
A Proctor Guide to Coping with Lockdown Browser Issues

Case One:

1. When the error message shown in the figure below appears, there will be two option buttons:

CANCEL and LOGIN.  Click on CANCEL and the student may resume the exam.

2. If the LOGIN button was clicked, the student will be presented with the standard iLearn login screen, but the student will be unable to log back in. A proctor must then:

a. Click on the “I” button.

b. Then click on the Proctor Options button.

c. Then enter the proctor’s exit password.

Special Note:

If “Force Completion” was not checked on the exam options, the student can re-enter the exam and can resume the exam where they left off, simply by re-starting the...
Categorie(s):
iLearn, Faculty
Webassign: Cengage online Purchase

This guide consists of two parts to help you purchase your book via Cengage. 

Part I: Sign-in with iLearn on the WebAssign course, through the following steps: 

Step 1: Login to ilearn.aus.edu.

Step 2: Click on the course that requires WebAssign.

Step 3: Under the course menu, on the left,  click on WebAssign.

Step 4: If this is the first time you are using Cengage WebAssign, click on Create Account. 

Step 5: A couple of fields will automatically be filled, do not change their value. Instead, fill out the missing information and click on Create Account. 

The following page will appear. 


Part II: Having signed in, purchase your books through the following steps: 

Step 1: Ensure that you have the following...

Categorie(s):
iLearn, Students
Help Conducting and Proctoring online exams help videos

In this page you will find information about:

What is respondus LockDown browser and monitor? How to prepare for an online exam? How to check for an online exam results? How will the students perform the exam? How to deal with technical issues?

What is Respondus LockDown browser and monitor?

Respondus Monitor is the AUS Exam proctoring tool. Respondus LockDown Browser is a customized browser which increases the security of test delivery in iLearn (Blackboard). When students use Respondus LockDown Browser to access an exam, they are unable to print, copy, go to another URL, or access other applications. This prevents students from using instant messaging programs, search engines or any other digital resource during the examination. LockDown Browser will directly go to the iLearn (Blackboard) login page. Students will then login...

Categorie(s):
Software and Online Services, Faculty and Staff
How to Send Blackboard Collaborate Attendance Records to your iLearn Course Site

Step 1
Turn on the Attendance Module in your course site.

If you are unfamiliar with the Attendance module, you can get a full description of Blackboard’s Attendance module’s functionality here.

Step Two
Edit or create the Blackboard Collaborate Ultra sessions that will record attendance to the Attendance module in your course site.

Additional Notes
Attendance cannot be connected retroactively.  If a session has already begun or is in the past, attendance data can no longer be automatically updated for this session into your Blackboard course site.  Future sessions (and future recurring sessions) can be edited to enable attendance tracking.

You can also see who attended, and their time and connection issues,...

Categorie(s):
iLearn, Faculty
How to Add a Profile Picture to your iLearn
Categorie(s):
iLearn, Students