Upon encountering a connection issue during an exam contact the IT ServiceDesk WhatsApp https://wa.me/97165154900 or WhatsApp number: +971 6515 4900 using your cellphone or call +971 6515 2121 In the WhatsApp communication state the following information: Student name Student ID Name of the course instructor Course code/number (e.g. WRI102) and section number (or CRN) Exam Title (Name of the test in iLearn) Date/Time of the incident The browser being used (Lockdown browser, or other browsers) A short description of the problem you are facing including any specific steps that produced the error or the issue Screenshot or photo of the error (if applicable) The IT service desk will attempt to resolve the situation. Please note that in the case that the connection problem is due...
FAQ Search Results
This guide covers the following topics on getting ready to work with your iLearn course site in Fall 2020
New Course Menu Update on Copying Courses for Fall 2020 Set up the "Videos (Panopto)" course area Use "Course Messages" to communicate with students instead of using emails Accessing Blackboard Collaborate Ultra recordings for courses prior to Fall 2020 New Course MenuStarting from Summer 2020, iLearn course sites received a new course template. Find information below for the new and updated course menu items:
Information for Instructors
This is a link to this ITFAQ article that introduces the change and provides guides...
What is Respondus?
Respondus LockDown Browser is a browser which increases the security of test/exam delivery in Blackboard (iLearn). When students use Respondus LockDown Browser to access an exam, you are unable to print, copy, go to another URL, or access other applications. Once an assessment has started, students are locked into the assessment until it is submitted for grading. Respondus LockDown Browser and Monitor support the integrity and invigilation of a student taking an online exam. The following videos tutorials will explain and demonstrate how to use Blackboard (iLearn) and Respondus LockDown Browser and Monitor to conduct your exams remotely.
How do i set up Lockdown Browser?
The following video shows the steps needed in order to set up Lockdown Browser so you can take an online exam.
...You will continue to use the same AUS ID (b000xxx/g000xxx) and password to log into your alumni email as well (same as ilearn and Banner). If your password does not work, you can do two things:
If you were previously enrolled to the password station (https://passwords.aus.edu) you can reset it yourself by visiting the website. You can get your Alumni information by sending an email to [email protected]. You could also call the Office of Advancement and Alumni Affairs, 06-5152100.Please make sure to include your AUS ID number, phone number and an alternative email address for us to contact you.
The My Grades page shows the status of gradable items, such as tests, assignments, journal and blog entries, and discussion posts. The My Grades page may include item names and descriptions, due dates, student and instructor dates of activity, posted grades, points possible, links to rubrics used for grading, and your instructor's comments and feedback.
Access My Grades
There are three way to access your grades in Blackboard:
In a Blackboard course, on the left side course menu, click My Grades. In a Blackboard course, on the left side course menu, click Tools and then My Grades In the upper right click your name to access the Global Navigation Menu. Click the My Grades icon.View Grade Details
If you access My Grades from the Global Navigation Menu, you see grades for all your courses. On the left side of...
Step 1: Visit https://ilearn.aus.edu/ . Once the page is loaded you will need to log in using your AUS credentials.
Step 2: Go to "Tools" list, Choose "LockDown Browser".
OR
Click on the arrow as shown below.
Step 3: Click on “Tools”.
Step 4: Click on “LockDown Browser (right click, and open link in a new tab)”.
Step 5: Click on “Install Now”.
Students taking exams in LockDown Browser may encounter issues installing or executing the application. If the deadline for an exam is near and you are experience issues, we suggest using another computer with LockDown Browser.
The minimum system requirements for using LockDown browser is available through this link
Below are some of the most commonly reported issues, causes and resolutions.
Issue 01 - LockDown Browser is not openingCause: LockDown Browser installation may be corrupt or running in an inconsistent state
Resolution #1:
It’s possible some programs may be interfering with LockDown Browser. Try closing all programs on your computer (other than those used to connect to the internet) prior to launching LockDown Browser. This includes programs which are executed during start-up and deemed non-essential. Don’t disable wireless/network connection.
Resolution #2:
Open Google Chrome and clear the cache. Step-by-step instructions for clearing browser cache can found through...Three types of columns
In the Grade Center, three types of columns appear: user, calculated, and grade. Each column has a menu with options. The options that appear vary based on the type of column.
When you create or edit columns, you can select settings to display the data you want in the Grade Center. You also can hide and show columns, associate columns with categories and grading periods, and rearrange columns.
About user columns
In a new course, six default user columns appear in the Grade Center grid:
You can't delete or edit default user columns. You can hide all but the first user column in the grid. If you need to hide the first column, you...
Step 1: Open the Bluepulse portal from the iLearn Course.
Step 2: Go to Pairing Devices on the right side of the home page.
Step 3: Enter your email address for the pairing code OR click QR code to generate a pairing code.
Step 4: Download and launch the Bluepulse mobile application on your phone.
Step 5: Open Bluepulse on your phone.
Step 6: Scan the QR code from your computer screen. Alternatively, you can enter the pairing code manually into the Bluepulse app on your phone.
NOTE: Both the pairing code and QR code expire after 2 hours. If this happens, simply select 'Show my QR code' to automatically generate a new one.
Step 1: Sign onto the computer. Double click the Lockdown Browser Lab Icon on the Desktop. It will look like the icon shown below.
Step 2: Sign into iLearn.
Step 3: Accept the "Privacy Cookies and Terms of Use".
Step 4: Choose your Class from your courses, click on the content area where the exam is waiting for you, and click on the exam itself.
Step 5: Click Begin on the exam.
Step 6: Enter the password.
Step 7: To Submit your exam, you must be on the last question on the exam, then click on “Save and Submit”.
Tips:
If you encounter an Access Denied error, click Cancel. You may then continue your exam normally. If you clicked Login instead of...