FAQ Search Results

Step 1: Visit https://ilearn.aus.edu/ . Once the page is loaded you will need to log in using your AUS credentials.

Step 2: Go to "Tools" list, Choose "LockDown Browser".

OR
 
Click on the arrow as shown below.

Step 3: Click on “Tools”.

Step 4: Click on “LockDown Browser (right click, and open link in a new tab)”.

Step 5: Click on “Install Now”.

 

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for more details please watch this Video

We have put together a student guide for using Blackboard Collaborate Ultra. The guide addresses the following topics: (access the guide here)

What is Blackboard Collaborate Ultra and how to access it from my iLearn course site? Blackboard Collaborate Ultra course tool interface How to join a Blackboard Collaborate Course session? Meeting Room Interface How to set up your microphone and webcam in a Blackboard Collaborate Ultra session Let others hear and see you during a Blackboard Collaborate Ultra session Share content Access Blackboard Collaborate Ultra using the mobile app Session Best Practices Find more help
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Students taking exams in LockDown Browser may encounter issues installing or executing the application.  If the deadline for an exam is near and you are experience issues, we suggest using another computer with LockDown Browser.

The minimum system requirements for using LockDown browser is available through this link

Below are some of the most commonly reported issues, causes and resolutions.

Issue 01 - LockDown Browser is not opening

Cause: LockDown Browser installation may be corrupt or running in an inconsistent state

Resolution #1:

It’s possible some programs may be interfering with LockDown Browser.  Try closing all programs on your computer (other than those used to connect to the internet) prior to launching LockDown Browser. This includes programs which are executed during start-up and deemed non-essential. Don’t disable wireless/network connection.

Resolution #2:

Open Google Chrome and clear the cache.  Step-by-step instructions for clearing browser cache can found through...
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Upon encountering a connection issue during an exam contact the IT ServiceDesk WhatsApp https://wa.me/97165154900 or WhatsApp number: +971 6515 4900 using your cellphone or call +971 6515 2121  In the WhatsApp communication state the following information: Student name Student ID Name of the course instructor Course code/number (e.g. WRI102) and section number (or CRN) Exam Title (Name of the test in iLearn) Date/Time of the incident The browser being used (Lockdown browser, or other browsers) A short description of the problem you are facing including any specific steps that produced the error or the issue Screenshot or photo of the error (if applicable) The IT service desk will attempt to resolve the situation. Please note that in the case that the connection problem is due...
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Case One:

1. When the error message shown in the figure below appears, there will be two option buttons:

CANCEL and LOGIN.  Click on CANCEL and the student may resume the exam.

2. If the LOGIN button was clicked, the student will be presented with the standard iLearn login screen, but the student will be unable to log back in. A proctor must then:

a. Click on the “I” button.

b. Then click on the Proctor Options button.

c. Then enter the proctor’s exit password.

Special Note:

If “Force Completion” was not checked on the exam options, the student can re-enter the exam and can resume the exam where they left off, simply by re-starting the...
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What are achievements?

You can use Blackboard achievements to create opportunities for students to earn recognition for their work. You designate criteria for issuing achievements to students in the form of both badges and certificates.

Students can see which badges and certificates they have earned and what is required to receive additional recognition. They can gain insight into learning progression toward defined competencies.

Students can publish badges to the Badge Backpack and transport evidence of their learning outside of Blackboard Learn.

Instructors can create three types of achievements:

Course Completion (requires a certificate; a badge is optional) Milestone (badge only) Custom (can be either a certificate or a badge)

How to create an achievement?

Your achievements appear in content areas and in the achievements tool.

Step 1: Open the achievements tool. You can find it in the Course Tools section of the Control...

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In this page you will find information about:

What is respondus LockDown browser and monitor? How to prepare for an online exam? How to check for an online exam results? How will the students perform the exam? How to deal with technical issues?

What is Respondus LockDown browser and monitor?

Respondus Monitor is the AUS Exam proctoring tool. Respondus LockDown Browser is a customized browser which increases the security of test delivery in iLearn (Blackboard). When students use Respondus LockDown Browser to access an exam, they are unable to print, copy, go to another URL, or access other applications. This prevents students from using instant messaging programs, search engines or any other digital resource during the examination. LockDown Browser will directly go to the iLearn (Blackboard) login page. Students will then login...

Step 1
Turn on the Attendance Module in your course site.

If you are unfamiliar with the Attendance module, you can get a full description of Blackboard’s Attendance module’s functionality here.

Step Two
Edit or create the Blackboard Collaborate Ultra sessions that will record attendance to the Attendance module in your course site.

Additional Notes
Attendance cannot be connected retroactively.  If a session has already begun or is in the past, attendance data can no longer be automatically updated for this session into your Blackboard course site.  Future sessions (and future recurring sessions) can be edited to enable attendance tracking.

You can also see who attended, and their time and connection issues,...

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If you haven't already installed Panopto on your device, please refer to the following ITFAQ articles: 

How do I download and install Panopto on Windows?  How do I download and install Panopto on Mac? 

Step 1: Using Google Chrome as your browser, go to ilearn.aus.edu and log in with your AUS credentials.

Step 2: Click on 'Videos' in the menu on the top-right corner. 

Step 3: On the Videos section, click 'Create', and then select 'Record a New Session' from the drop-down menu. 

Step 4: Your browser will ask to open Panopto. Click on ‘Open Panopto'. If this is your first time, allow Chrome to access your Microphone and Camera when prompted. 

Step 5: Once Panopto has been launched, please ensure that: ...

If you want to create a new Panopto session, please refer to the following ITFAQ article:

How can I create a new Panopto session

Step 1: Using Google Chrome, go to ilearn.aus.edu and log in with your AUS credentials. 

Step 2: Click on 'Videos' in the menu on the top-right corner. 

Step 3: Click on ‘Browse’ from the menu options on the left. 

Depending on where you selected to save your Panopto recordings, all recordings can be found within 'My Folders' tab (Course videos can also be seen here if created before).
*'All folders' will display any content which is public.

Need to edit a video using Panopto? See our ITFAQ guide:

How to Edit a Video using Panopto