FAQ Search Results

How to Troubleshoot Respondus LockDown Browser Issues?

Students taking exams in LockDown Browser may encounter issues installing or executing the application. If the deadline for an exam is near and you are experience issues, we suggest using another computer with LockDown Browser.

The minimum system requirements for using LockDown browser is available through this link

Below are some of the most commonly reported issues, causes and resolutions.

Issue 01 - LockDown Browser is not opening

Cause: LockDown Browser installation may be corrupt or running in an inconsistent state

Resolution #1:

It’s possible some programs may be interfering with LockDown Browser. Try closing all programs on your computer (other than those used to connect to the internet) prior to launching LockDown Browser. This includes programs which are executed during start-up and deemed non-essential. Don’t disable wireless/network connection.

Resolution #2:

Open Google Chrome and clear the cache. Step-by-step instructions for clearing browser cache can found through...

Categorie(s):

iLearn, Students

Create achievements on ilearn

What are achievements?

You can use Blackboard achievements to create opportunities for students to earn recognition for their work. You designate criteria for issuing achievements to students in the form of both badges and certificates.

Students can see which badges and certificates they have earned and what is required to receive additional recognition. They can gain insight into learning progression toward defined competencies.

Students can publish badges to the Badge Backpack and transport evidence of their learning outside of Blackboard Learn.

Instructors can create three types of achievements:

Course Completion (requires a certificate; a badge is optional) Milestone (badge only) Custom (can be either a certificate or a badge)

How to create an achievement?

Your achievements appear in content areas and in the achievements tool.

Step 1: Open the achievements tool. You can find it in the Course Tools section of the Control...

Categorie(s):

iLearn, Faculty

What are different test presentation options in iLearn?

Force Test Completion: If force completion is enabled, you must complete the test the first time it is launched. If force completion is enabled, it is noted at the top of the test. You are not allowed to exit the test and continue working on it at a later date. The Save function is available for you to save the test as you work through it, but you are not allowed to exit and restart the test.

Backtrack Prohibited: You are not allowed to go back to questions you have already answered if backtracking is prohibited. If backtracking is prohibited, it is noted at the top of the test. When you take a test that does not allow backtracking, an error appears when you attempt to use the Back function within the test.

Test Presentation: Your instructor has two different options for presenting questions in tests: All-at-once or One-at-a-time. An All-at-once test presents all...

Categorie(s):

iLearn, Students

How do I install LockDown Browser?

Step 1: Visit https://ilearn.aus.edu/ . Once the page is loaded you will need to log in using your AUS credentials.

Step 2: Go to "Tools" list, Choose "LockDown Browser".

OR

Click on the arrow as shown below.

Step 3: Click on “Tools”.

Step 4: Click on “LockDown Browser (right click, and open link in a new tab)”.

Step 5: Click on “Install Now”.

Categorie(s):

iLearn, Students

Bb Collaborate Ultra no longer works with LockDown Browser. Error message "Chrome 78 isn't supported"

Issue description

Instructors who wish to monitor their students live during a LockDown Broswer exam adds a URL to a Bb Collaborate Session on the iLearn exam page. Students will click on the link and join the Bb Collaborate session on the LockDown Browser in a new tab.

This is now has been reported no longer working. Students will not be connected to the Bb Collaborate session and will get the error message "Chrome 78 isn't support"

Explanation

Bb Collaborate usually updates its browser version requirements more frequently. On Chrome the current version required at the time of this article is Chrome 79. LockDown Browser is a Chromium based browser that is currently at version 78 which is not supported by Bb Collaborate. That's the reason why Bb Collaborate doesn't currently work under Respondus...

Categorie(s):

iLearn, Faculty, Students

How to manage Grade Center columns in iLearn?

Three types of columns

In the Grade Center, three types of columns appear: user, calculated, and grade. Each column has a menu with options. The options that appear vary based on the type of column.

When you create or edit columns, you can select settings to display the data you want in the Grade Center. You also can hide and show columns, associate columns with categories and grading periods, and rearrange columns.

About user columns
In a new course, six default user columns appear in the Grade Center grid:

Last Name First Name Username Student ID Last Access Availability

You can't delete or edit default user columns. You can hide all but the first user column in the grid. If you need to hide the first column, you...

Categorie(s):

iLearn, Faculty

iLearn and LockDown Exam Tips

You MUST use the Lockdown Browser. Not Chrome, IE, or Firefox. Password: Enter the password, then click on Begin Exam. Don’t click SAVE on a question. Every time you move from one question to the next, the exam saves. If you get an Access Denied message, like:

Then: Click on CANCEL. You can then resume your exam. If you click Login, you will have to sit and wait for a proctor to help you log off, and log back in. If your system hangs for more than a minute, click the refresh button.

Categorie(s):

iLearn, Students

I don't know my Alumni email and password. What should I do?

You will continue to use the same AUS ID (b000xxx/g000xxx) and password to log into your alumni email as well (same as ilearn and Banner). If your password does not work, you can do two things:

If you were previously enrolled to the password station (https://passwords.aus.edu) you can reset it yourself by visiting the website. You can get your Alumni information by sending an email to [email protected]. You could also call the Office of Advancement and Alumni Affairs, 06-5152100.

Please make sure to include your AUS ID number, phone number and an alternative email address for us to contact you.

Categorie(s):

e-Mail, Alumni

Access to Guides and ITFAQ links for Blackboard Collaborate Ultra

The Blackboard Collaborate Ultra Guide is for anyone who is looking to conduct online meetings. You can access the comprehensive guide by clicking this link. The guide covers the following topics:

What is Blackboard Collaborate Ultra and how to access it from my iLearn course site? Blackboard Collaborate Ultra course tool interface How to join the Blackboard Collaborate Course Room session? Why create new sessions if I have a course room How do I create a session? Is there an easy way to add a direct link to the course room on iLearn for my students? Meeting Room Interface How to set up your microphone and webcam in a Blackboard Collaborate Ultra session Let others hear and see you during a Blackboard Collaborate Ultra session Record sessions Share content...

Categorie(s):

iLearn, Faculty

How to create Assessment Reviews for Course Portfolios.

To report individual student's performance for inclusion in the course portfolios, follow the infographics provided below:

Step 1: On iLearn, go to your selected Course Page and into the Full Grade Centre.

Step 2: On Full Grade Centre, click on Reports and then select Create Report from the drop down menu.