FAQ Search Results

This guide consists of two parts to help you purchase your book via Cengage.

Part I: Sign-in with iLearn on the WebAssign course, through the following steps:

Step 1: Login to ilearn.aus.edu.

Step 2: Click on the course that requires WebAssign.

Step 3: Under the course menu, on the left, click on WebAssign.

Step 4: If this is the first time you are using Cengage WebAssign, click on Create Account.

Step 5: A couple of fields will automatically be filled, do not change their value. Instead, fill out the missing information and click on Create Account.

The following page will appear.

Part II: Having signed in, purchase your books through the following steps:

Step 1: Ensure that you have the following...

Categorie(s):

iLearn, Students

How to manage Drop-In Sessions on Blackboard Collaborate

In order to learn how to manage Drop-In Sessions on Blackboard Collaborate with Breakout Groups, you can either follow the video tutorial or the step-to-step guide below.

Important to Note:

In Walk-in situations we will treat the Main Room as Reception or Waiting Area while the Breakout Groups will be reserved for one-to-one or small group private interactions. Settings and access permissions apply to the Main Room. Within the Breakout group, Participants or Presenters will have the same access as the Moderator. For instance, they will be able to share and remove files, share their screens and access their camera and microphone. Only the Moderator has the ability to place all participants where they are needed in the Session. During walk-ins, once a new student enters a Breakout Group the chat history is automatically erased. However, files shared within the Breakout Group will still be visible and...

Categorie(s):

iLearn, Faculty

How to Troubleshoot Respondus LockDown Browser Issues?

Students taking exams in LockDown Browser may encounter issues installing or executing the application. If the deadline for an exam is near and you are experience issues, we suggest using another computer with LockDown Browser.

The minimum system requirements for using LockDown browser is available through this link

Below are some of the most commonly reported issues, causes and resolutions.

Issue 01 - LockDown Browser is not opening

Cause: LockDown Browser installation may be corrupt or running in an inconsistent state

Resolution #1:

It’s possible some programs may be interfering with LockDown Browser. Try closing all programs on your computer (other than those used to connect to the internet) prior to launching LockDown Browser. This includes programs which are executed during start-up and deemed non-essential. Don’t disable wireless/network connection.

Resolution #2:

Open Google Chrome and clear the cache. Step-by-step instructions for clearing browser cache can found through...

Categorie(s):

iLearn, Students

As an Alumni, what services do I still have access to?

AUS Alumni have access to the following services and accounts through their AUS credentials:

AUS Email (G-suite) AUS Banner AUS iLearn AUS ITFAQ and [email protected] AUS Password Station AUS_Wireless Network AUS VPN on Windows and Mac devices AUS personal network...

Categorie(s):

Accounts and Passwords

Respondus

What is Respondus?

Respondus LockDown Browser is a browser which increases the security of test/exam delivery in Blackboard (iLearn). When students use Respondus LockDown Browser to access an exam, you are unable to print, copy, go to another URL, or access other applications. Once an assessment has started, students are locked into the assessment until it is submitted for grading. Respondus LockDown Browser and Monitor support the integrity and invigilation of a student taking an online exam. The following videos tutorials will explain and demonstrate how to use Blackboard (iLearn) and Respondus LockDown Browser and Monitor to conduct your exams remotely.

How do i set up Lockdown Browser?

The following video shows the steps needed in order to set up Lockdown Browser so you can take an online exam.

...

Categorie(s):

Software and Online Services, Students

What are different test presentation options in iLearn?

Force Test Completion: If force completion is enabled, you must complete the test the first time it is launched. If force completion is enabled, it is noted at the top of the test. You are not allowed to exit the test and continue working on it at a later date. The Save function is available for you to save the test as you work through it, but you are not allowed to exit and restart the test.

Backtrack Prohibited: You are not allowed to go back to questions you have already answered if backtracking is prohibited. If backtracking is prohibited, it is noted at the top of the test. When you take a test that does not allow backtracking, an error appears when you attempt to use the Back function within the test.

Test Presentation: Your instructor has two different options for presenting questions in tests: All-at-once or One-at-a-time. An All-at-once test presents all...

Categorie(s):

iLearn, Students

I don't know my Alumni email and password. What should I do?

You will continue to use the same AUS ID (b000xxx/g000xxx) and password to log into your alumni email as well (same as ilearn and Banner). If your password does not work, you can do two things:

If you were previously enrolled to the password station (https://passwords.aus.edu) you can reset it yourself by visiting the website. You can get your Alumni information by sending an email to [email protected]. You could also call the Office of Advancement and Alumni Affairs, 06-5152100.

Please make sure to include your AUS ID number, phone number and an alternative email address for us to contact you.

Categorie(s):

e-Mail, Alumni

How to take an Offline Backup of an iLearn course site.

To make room for upcoming courses on our iLearn platform and to ensure that we continue to have the maximum service availability, Courses that belong to semesters prior to Summer 2019 will be disabled on Monday, March 1st, 2021.

Blackboard offers two course site backup methods:

Part I: Course Site Export
Part II: Course Site Archive

The course export only contains course content like materials you uploaded, assignments you added, and tests you created. A course archive, on the other hand, contains course content plus students’ activities, grading, feedback, etc. A course archive is a true snapshot of an iLearn course at the time the archive was created.

After exporting or archiving the course, you will need to download the package file that contains the course export or archive.

Part I: Course Site Export

The export course feature creates a ZIP file of...

Categorie(s):

iLearn, Faculty

How do I configure the Blackboard (iLearn) Mobile Learn Application on my smart phone/ tablet?

Step 1: To download the application on your handheld device, go to the application store for your OS:

App Store on iPhone, iPad or iPod. Google Play Store on Android devices. App World on Blackberry device.

Step 2: Search for " Blackboard MobileTM Learn " or just "Blackboard".

Step 3: Follow the installation process and then launch the Application.

Step 4: In the ‘Search for your School’ Field, Type "American University of Sharjah".

Step 5: Log in with your AUS credentials*.
* Username should be typed as: b000xxxx, without @aus.edu domain

Step 6: Click on "Agree", then hit Continue to complete the login process.

For Blackboard Mobile Learn support inquiries, please visit the website:http://help.blackboardmobile.com/

Blackboard also provides helpful demos for users on their website, at:http://www.blackboard.com/Platforms/Mobile/Resources/Demos.aspx

Categorie(s):

iLearn, Faculty, Students

How do I Download and Install Panopto for Windows?

Step 1: Using Google Chrome as your browser, go to ilearn.aus.edu and login with your AUS credentials

Step 2: Click on 'Videos' in the menu.

Step 3: On the landing page, click on 'Download Panopto' link under your name on the top-right corner (as indicated in red below).

*If you do not see the 'Download Panopto' link, please request the IT Service Desk to provide you with a Panopto account.

Step 4: Click on 'Download Panopto' on the pop-up.

Step 5: Click on 'panoptorecorder.exe' in the Downloads bar at the bottom of your browser (or through Downloads in Chrome) to start the installation process.

If you are using an AUS device, you will be asked to authorize the installation with an admin password.

*At this point, please contact...

Categorie(s):

Software and Online Services, Faculty and Staff