for more details please watch this Video
We have put together a student guide for using Blackboard Collaborate Ultra. The guide addresses the following topics: (access the guide here)
FAQ Search Results
Students taking exams in LockDown Browser may encounter issues installing or executing the application. If the deadline for an exam is near and you are experience issues, we suggest using another computer with LockDown Browser.
The minimum system requirements for using LockDown browser is available through this link
Below are some of the most commonly reported issues, causes and resolutions.
Issue 01 - LockDown Browser is not openingCause: LockDown Browser installation may be corrupt or running in an inconsistent state
Resolution #1:
It’s possible some programs may be interfering with LockDown Browser. Try closing all programs on your computer (other than those used to connect to the internet) prior to launching LockDown Browser. This includes programs which are executed during start-up and deemed non-essential. Don’t disable wireless/network connection.
Resolution #2:
Open Google Chrome and clear the cache. Step-by-step instructions for clearing browser cache can found through...Global Navigation Menu
Once you have logged in to iLearn, the Global Navigation Menu is always located in the upper right-hand corner of the display. Clicking your name or selecting the small triangle activates a pull-down menu where shortcuts are provided. Next to the triangle may be a small number in a red square indicating that changes, notifications, and updates have been made in any of your courses since the last login.
View the Global Navigation Menu
If the Global Navigation Menu Won't Expand
If Group by Term is selected in the My Courses list settings, it may prevent the Global...
Step 1: Open the Bluepulse portal from the iLearn Course.
Step 2: Go to Pairing Devices on the right side of the home page.
Step 3: Enter your email address for the pairing code OR click QR code to generate a pairing code.
Step 4: Download and launch the Bluepulse mobile application on your phone.
Step 5: Open Bluepulse on your phone.
Step 6: Scan the QR code from your computer screen. Alternatively, you can enter the pairing code manually into the Bluepulse app on your phone.
NOTE: Both the pairing code and QR code expire after 2 hours. If this happens, simply select 'Show my QR code' to automatically generate a new one.
To make room for upcoming courses on our iLearn platform and to ensure that we continue to have the maximum service availability, Courses that belong to semesters prior to Summer 2019 will be disabled on Monday, March 1st, 2021.
Blackboard offers two course site backup methods:
Part I: Course Site ExportPart II: Course Site Archive
The course export only contains course content like materials you uploaded, assignments you added, and tests you created. A course archive, on the other hand, contains course content plus students’ activities, grading, feedback, etc. A course archive is a true snapshot of an iLearn course at the time the archive was created.
After exporting or archiving the course, you will need to download the package file that contains the course export or archive.
Part I: Course Site Export
The export course feature creates a ZIP file of...
You will continue to use the same AUS ID (b000xxx/g000xxx) and password to log into your alumni email as well (same as ilearn and Banner). If your password does not work, you can do two things:
If you were previously enrolled to the password station (https://passwords.aus.edu) you can reset it yourself by visiting the website. You can get your Alumni information by sending an email to [email protected]. You could also call the Office of Advancement and Alumni Affairs, 06-5152100.Please make sure to include your AUS ID number, phone number and an alternative email address for us to contact you.
This guide consists of two parts to help you purchase your book via Cengage.
Part I: Sign-in with iLearn on the WebAssign course, through the following steps:
Step 1: Login to ilearn.aus.edu.
Step 2: Click on the course that requires WebAssign.
Step 3: Under the course menu, on the left, click on WebAssign.
Step 4: If this is the first time you are using Cengage WebAssign, click on Create Account.
Step 5: A couple of fields will automatically be filled, do not change their value. Instead, fill out the missing information and click on Create Account.
The following page will appear.
Part II: Having signed in, purchase your books through the following steps:
Step 1: Ensure that you have the following...
Upon encountering a connection issue during an exam contact the IT ServiceDesk WhatsApp https://wa.me/97165154900 or WhatsApp number: +971 6515 4900 using your cellphone or call +971 6515 2121 In the WhatsApp communication state the following information: Student name Student ID Name of the course instructor Course code/number (e.g. WRI102) and section number (or CRN) Exam Title (Name of the test in iLearn) Date/Time of the incident The browser being used (Lockdown browser, or other browsers) A short description of the problem you are facing including any specific steps that produced the error or the issue Screenshot or photo of the error (if applicable) The IT service desk will attempt to resolve the situation. Please note that in the case that the connection problem is due...
You MUST use the Lockdown Browser. Not Chrome, IE, or Firefox.
Password: Enter the password, then click on Begin Exam.
Don’t click SAVE on a question. Every time you move from one question to the next, the exam saves.
If you get an Access Denied message, like:
Then: Click on CANCEL. You can then resume your exam. If you click Login, you will have to sit and wait for a proctor to help you log off, and log back in.
If your system hangs for more than a minute, click the refresh button.
The My Grades page shows the status of gradable items, such as tests, assignments, journal and blog entries, and discussion posts. The My Grades page may include item names and descriptions, due dates, student and instructor dates of activity, posted grades, points possible, links to rubrics used for grading, and your instructor's comments and feedback.
Access My Grades
There are three way to access your grades in Blackboard:
In a Blackboard course, on the left side course menu, click My Grades. In a Blackboard course, on the left side course menu, click Tools and then My Grades In the upper right click your name to access the Global Navigation Menu. Click the My Grades icon.View Grade Details
If you access My Grades from the Global Navigation Menu, you see grades for all your courses. On the left side of...