FAQ Search Results

How to Troubleshoot Respondus LockDown Browser Issues?

Students taking exams in LockDown Browser may encounter issues installing or executing the application.  If the deadline for an exam is near and you are experience issues, we suggest using another computer with LockDown Browser.

The minimum system requirements for using LockDown browser is available through this link

Below are some of the most commonly reported issues, causes and resolutions.

Issue 01 - LockDown Browser is not opening

Cause: LockDown Browser installation may be corrupt or running in an inconsistent state

Resolution #1:

It’s possible some programs may be interfering with LockDown Browser.  Try closing all programs on your computer (other than those used to connect to the internet) prior to launching LockDown Browser. This includes programs which are executed during start-up and deemed non-essential. Don’t disable wireless/network connection.

Resolution #2:

Open Google Chrome and clear the cache.  Step-by-step instructions for clearing browser cache can found through...
Categorie(s):
iLearn, Students
How to manage Grade Center columns in iLearn?

Three types of columns

In the Grade Center, three types of columns appear: user, calculated, and grade. Each column has a menu with options. The options that appear vary based on the type of column.

When you create or edit columns, you can select settings to display the data you want in the Grade Center. You also can hide and show columns, associate columns with categories and grading periods, and rearrange columns.

About user columns
In a new course, six default user columns appear in the Grade Center grid:

Last Name First Name Username Student ID Last Access Availability

You can't delete or edit default user columns. You can hide all but the first user column in the grid. If you need to hide the first column, you...

Categorie(s):
iLearn, Faculty
How to send multiple invitations at once on Blackboard Collaborate Ultra.
Blackboard Collaborate Ultra now allows you to send multiple, up to 500, invitations at once using an Excel sheet. However, this feature is not available through an iLearn course but on Blackboard Collaborate Ultra accounts only. Follow the steps below to learn how:  
 

Step 1: Open a Microsoft Excel file to add your guest details. Name the columns as the following: 

displayName (required) email (required) role (optional; if left blank the system will automatically assign your guests the participant role) moderator presenter participant

NOTE: It is important to use the exact headings. Any other version, such as Display Name or E-mail, will not be recognized by the system. Please see the picture provided in Step 3. 

Step 2: Before saving your file, ensure you have chosen the CSV format under File Format...

Categorie(s):
Software and Online Services, Faculty and Staff
How to check grades and instructor feedback on iLearn

The My Grades page shows the status of gradable items, such as tests, assignments, journal and blog entries, and discussion posts. The My Grades page may include item names and descriptions, due dates, student and instructor dates of activity, posted grades, points possible, links to rubrics used for grading, and your instructor's comments and feedback.
 
Access My Grades

There are three way to access your grades in Blackboard:

In a Blackboard course, on the left side course menu, click My Grades. In a Blackboard course, on the left side course menu, click Tools and then My Grades In the upper right click your name to access the Global Navigation Menu. Click the My Grades icon.           

View Grade Details

If you access My Grades from the Global Navigation Menu, you see grades for all your courses. On the left side of...

Categorie(s):
iLearn, Students
Final Exam Settings for Repondus Lockdown and Monitor (Faculty Information Sheet)

Introduction

This guide will walk faculty through setting up the Respondus Lockdown Browser and Monitor to allow on campus students to take the test with the Lockdown Browser but without the Monitor, while requiring remote students to take the same test with the Monitor engaged.

This guide assumes knowledge of deploying iLearn tests and working knowledge of how to use the Respondus Lockdown Browser.

Quick Links
Engaging the Lockdown Browser and Monitor The Student's View Knowing Which Students Took the Test on Campus Vs Remote Test Recommended Exam Options

Engaging the Lockdown Browser and Monitor [back to top]

Once the test has been created and deployed, with all the test options set up, and you are ready to engage the Respondus Lockdown...

Categorie(s):
iLearn, Faculty
Blackboard Instructor's Information for Fall 2020 courses on iLearn

This guide covers the following topics on getting ready to work with your iLearn course site in Fall 2020

New Course Menu  Update on Copying Courses for Fall 2020 Set up the "Videos (Panopto)" course area Use "Course Messages" to communicate with students instead of using emails Accessing Blackboard Collaborate Ultra recordings for courses prior to Fall 2020 New Course Menu

Starting from Summer 2020, iLearn course sites received a new course template. Find information below for the new and updated course menu items: 


Information for Instructors
This is a link to this ITFAQ article that introduces the change and provides guides...

Categorie(s):
iLearn, Faculty
How to take an Offline Backup of an iLearn course site.

To make room for upcoming courses on our iLearn platform and to ensure that we continue to have the maximum service availability, Courses that belong to semesters prior to Summer 2019 will be disabled on Monday, March 1st, 2021.

Blackboard offers two course site backup methods:

Part I: Course Site Export
Part II: Course Site Archive

The course export only contains course content like materials you uploaded, assignments you added, and tests you created. A course archive, on the other hand, contains course content plus students’ activities, grading, feedback, etc. A course archive is a true snapshot of an iLearn course at the time the archive was created. 

After exporting or archiving the course, you will need to download the package file that contains the course export or archive.

Part I: Course Site Export

The export course feature creates a ZIP file of...

Categorie(s):
iLearn, Faculty
How to add Bluepulse to an iLearn course.

Step 1: Log in to iLearn

Step 2: Under 'My Courses' on the iLearn home page, select the Course which requires Bluepulse. Example, "My_Course_Waseem". 

Step 3: Click on the + sign, on the top left corner. Then, click on Course Link. 

Step 4: Click on Browse. 

Step 5: On the pop-up window, click on Tools. From the drop-down, click on Bluepulse. 

Step 6: Enter a name for the tool which will show in the Course Menu. Ensure you have checked the box for 'Available to Users'. Then, click on Submit. 

The Bluepulse tool link will now be visible on the Course Menu (as shown in the picture). To open the portal, simply click on the link! 

...

Categorie(s):
iLearn, Faculty
Access to Guides and ITFAQ links for Blackboard Collaborate Ultra

The Blackboard Collaborate Ultra Guide is for anyone who is looking to conduct online meetings. You can access the comprehensive guide by clicking this link. The guide covers the following topics: 

What is Blackboard Collaborate Ultra and how to access it from my iLearn course site? Blackboard Collaborate Ultra course tool interface How to join the Blackboard Collaborate Course Room session? Why create new sessions if I have a course room How do I create a session? Is there an easy way to add a direct link to the course room on iLearn for my students? Meeting Room Interface How to set up your microphone and webcam in a Blackboard Collaborate Ultra session Let others hear and see you during a Blackboard Collaborate Ultra session Record sessions Share content...
Categorie(s):
iLearn, Faculty
Faculty Information Sheet for Administering Online Tests

Part I: Test Room Specific Precautions

If you have scheduled an online test/exam, please do the following:

For a Computer Lab

Send an Email to [email protected] with a request to have an IT specialist prepare the Lab for the exam.

The IT specialist assigned will depend on where the exam will take place. Please see Appendix (i) for more details.

For a Classroom

Please bear in mind that for tests administered in the classroom, you will have to rely on the operability of the students’ laptops. You are advised to hold online examinations in a lab environment to safeguard against limitations inherent within our wireless networks. To make sure the test goes as smoothly as possible, request the students to pay a visit to the school’s laptop service center so that a consultant can do the following:

Check wireless connectivity. Install and update the LockDown browser. Perform a check-up to guarantee...
Categorie(s):
iLearn, Faculty