FAQ Search Results

How to Troubleshoot Respondus LockDown Browser Issues?

Students taking exams in LockDown Browser may encounter issues installing or executing the application. If the deadline for an exam is near and you are experience issues, we suggest using another computer with LockDown Browser.

The minimum system requirements for using LockDown browser is available through this link

Below are some of the most commonly reported issues, causes and resolutions.

Issue 01 - LockDown Browser is not opening

Cause: LockDown Browser installation may be corrupt or running in an inconsistent state

Resolution #1:

It’s possible some programs may be interfering with LockDown Browser. Try closing all programs on your computer (other than those used to connect to the internet) prior to launching LockDown Browser. This includes programs which are executed during start-up and deemed non-essential. Don’t disable wireless/network connection.

Resolution #2:

Open Google Chrome and clear the cache. Step-by-step instructions for clearing browser cache can found through...

Categorie(s):

iLearn, Students

Webassign: Cengage online Purchase

This guide consists of two parts to help you purchase your book via Cengage.

Part I: Sign-in with iLearn on the WebAssign course, through the following steps:

Step 1: Login to ilearn.aus.edu.

Step 2: Click on the course that requires WebAssign.

Step 3: Under the course menu, on the left, click on WebAssign.

Step 4: If this is the first time you are using Cengage WebAssign, click on Create Account.

Step 5: A couple of fields will automatically be filled, do not change their value. Instead, fill out the missing information and click on Create Account.

The following page will appear.

Part II: Having signed in, purchase your books through the following steps:

Step 1: Ensure that you have the following...

Categorie(s):

iLearn, Students

Help Conducting and Proctoring online exams help videos

In this page you will find information about:

What is respondus LockDown browser and monitor? How to prepare for an online exam? How to check for an online exam results? How will the students perform the exam? How to deal with technical issues?

What is Respondus LockDown browser and monitor?

Respondus Monitor is the AUS Exam proctoring tool. Respondus LockDown Browser is a customized browser which increases the security of test delivery in iLearn (Blackboard). When students use Respondus LockDown Browser to access an exam, they are unable to print, copy, go to another URL, or access other applications. This prevents students from using instant messaging programs, search engines or any other digital resource during the examination. LockDown Browser will directly go to the iLearn (Blackboard) login page. Students will then login...

Categorie(s):

Software and Online Services, Faculty and Staff

How do I Download and Install Panopto for Windows?

Step 1: Using Google Chrome as your browser, go to ilearn.aus.edu and login with your AUS credentials

Step 2: Click on 'Videos' in the menu.

Step 3: On the landing page, click on 'Download Panopto' link under your name on the top-right corner (as indicated in red below).

*If you do not see the 'Download Panopto' link, please request the IT Service Desk to provide you with a Panopto account.

Step 4: Click on 'Download Panopto' on the pop-up.

Step 5: Click on 'panoptorecorder.exe' in the Downloads bar at the bottom of your browser (or through Downloads in Chrome) to start the installation process.

If you are using an AUS device, you will be asked to authorize the installation with an admin password.

*At this point, please contact...

Categorie(s):

Software and Online Services, Faculty and Staff

A Proctor Guide to Coping with Lockdown Browser Issues

Case One:

1. When the error message shown in the figure below appears, there will be two option buttons:

CANCEL and LOGIN. Click on CANCEL and the student may resume the exam.

2. If the LOGIN button was clicked, the student will be presented with the standard iLearn login screen, but the student will be unable to log back in. A proctor must then:

a. Click on the “I” button.

b. Then click on the Proctor Options button.

c. Then enter the proctor’s exit password.

Special Note:

If “Force Completion” was not checked on the exam options, the student can re-enter the exam and can resume the exam where they left off, simply by re-starting the...

Categorie(s):

iLearn, Faculty

Final Exam Settings for Repondus Lockdown and Monitor (Faculty Information Sheet)

Introduction

This guide will walk faculty through setting up the Respondus Lockdown Browser and Monitor to allow on campus students to take the test with the Lockdown Browser but without the Monitor, while requiring remote students to take the same test with the Monitor engaged.

This guide assumes knowledge of deploying iLearn tests and working knowledge of how to use the Respondus Lockdown Browser.

Quick Links
Engaging the Lockdown Browser and Monitor The Student's View Knowing Which Students Took the Test on Campus Vs Remote Test Recommended Exam Options

Engaging the Lockdown Browser and Monitor [back to top]

Once the test has been created and deployed, with all the test options set up, and you are ready to engage the Respondus Lockdown...

Categorie(s):

iLearn, Faculty

How can I use Blackboard Collaborate?

for more details please watch this Video

We have put together a student guide for using Blackboard Collaborate Ultra. The guide addresses the following topics: (access the guide here)

What is Blackboard Collaborate Ultra and how to access it from my iLearn course site? Blackboard Collaborate Ultra course tool interface How to join a Blackboard Collaborate Course session? Meeting Room Interface How to set up your microphone and webcam in a Blackboard Collaborate Ultra session Let others hear and see you during a Blackboard Collaborate Ultra session Share content Access Blackboard Collaborate Ultra using the mobile app Session Best Practices Find more help

Categorie(s):

iLearn, Students

Create achievements on ilearn

What are achievements?

You can use Blackboard achievements to create opportunities for students to earn recognition for their work. You designate criteria for issuing achievements to students in the form of both badges and certificates.

Students can see which badges and certificates they have earned and what is required to receive additional recognition. They can gain insight into learning progression toward defined competencies.

Students can publish badges to the Badge Backpack and transport evidence of their learning outside of Blackboard Learn.

Instructors can create three types of achievements:

Course Completion (requires a certificate; a badge is optional) Milestone (badge only) Custom (can be either a certificate or a badge)

How to create an achievement?

Your achievements appear in content areas and in the achievements tool.

Step 1: Open the achievements tool. You can find it in the Course Tools section of the Control...

Categorie(s):

iLearn, Faculty

Access to Guides and ITFAQ links for Blackboard Collaborate Ultra

The Blackboard Collaborate Ultra Guide is for anyone who is looking to conduct online meetings. You can access the comprehensive guide by clicking this link. The guide covers the following topics:

What is Blackboard Collaborate Ultra and how to access it from my iLearn course site? Blackboard Collaborate Ultra course tool interface How to join the Blackboard Collaborate Course Room session? Why create new sessions if I have a course room How do I create a session? Is there an easy way to add a direct link to the course room on iLearn for my students? Meeting Room Interface How to set up your microphone and webcam in a Blackboard Collaborate Ultra session Let others hear and see you during a Blackboard Collaborate Ultra session Record sessions Share content...

Categorie(s):

iLearn, Faculty

How to Add a Profile Picture to your iLearn

Categorie(s):

iLearn, Students