FAQ Search Results

How do I Download and Install Panopto for Windows?

Step 1: Using Google Chrome as your browser, go to ilearn.aus.edu and login with your AUS credentials 

Step 2: Click on 'Videos' in the menu.

 

Step 3: On the landing page, click on 'Download Panopto' link under your name on the top-right corner (as indicated in red below).

*If you do not see the 'Download Panopto' link, please request the IT Service Desk to provide you with a Panopto account. 

Step 4: Click on 'Download Panopto' on the pop-up. 

Step 5: Click on 'panoptorecorder.exe' in the Downloads bar at the bottom of your browser (or through Downloads in Chrome) to start the installation process. 

If you are using an AUS device, you will be asked to authorize the installation with an admin password.

*At this point, please contact...

Categorie(s):
Software and Online Services, Faculty and Staff
How to Troubleshoot Respondus LockDown Browser Issues?

Students taking exams in LockDown Browser may encounter issues installing or executing the application.  If the deadline for an exam is near and you are experience issues, we suggest using another computer with LockDown Browser.

The minimum system requirements for using LockDown browser is available through this link

Below are some of the most commonly reported issues, causes and resolutions.

Issue 01 - LockDown Browser is not opening

Cause: LockDown Browser installation may be corrupt or running in an inconsistent state

Resolution #1:

It’s possible some programs may be interfering with LockDown Browser.  Try closing all programs on your computer (other than those used to connect to the internet) prior to launching LockDown Browser. This includes programs which are executed during start-up and deemed non-essential. Don’t disable wireless/network connection.

Resolution #2:

Open Google Chrome and clear the cache.  Step-by-step instructions for clearing browser cache can found through...
Categorie(s):
iLearn, Students
How to Add a Profile Picture to your iLearn
Categorie(s):
iLearn, Students
As an Alumni, what services do I still have access to?

AUS Alumni have access to the following services and accounts through their AUS credentials: 

AUS Email (G-suite) AUS Banner  AUS iLearn AUS ITFAQ and [email protected] AUS Password Station AUS_Wireless Network AUS VPN on Windows and Mac devices AUS personal network...
Categorie(s):
Accounts and Passwords
How to access Bluepulse on your mobile device.

Step 1: Open the Bluepulse portal from the iLearn Course. 

Step 2: Go to Pairing Devices on the right side of the home page. 

Step 3: Enter your email address for the pairing code OR click QR code to generate a pairing code. 

Step 4: Download and launch the Bluepulse mobile application on your phone. 

Step 5: Open Bluepulse on your phone. 

Step 6: Scan the QR code from your computer screen. Alternatively, you can enter the pairing code manually into the Bluepulse app on your phone.

NOTE: Both the pairing code and QR code expire after 2 hours. If this happens, simply select 'Show my QR code' to automatically generate a new one. 

Categorie(s):
iLearn
A Student's Guide to taking LockDown Browser Exam

Step 1: Sign onto the computer. Double click the Lockdown Browser Lab Icon on the Desktop. It will look like the icon shown below.
 
         

Step 2:  Sign into iLearn.

Step 3: Accept the "Privacy Cookies and Terms of Use".

Step 4: Choose your Class from your courses, click on the content area where the exam is waiting for you, and click on the exam itself.
 
Step 5: Click Begin on the exam.

Step 6:  Enter the password.

Step 7:  To Submit your exam, you must be on the last question on the exam, then click on “Save and Submit”.

Tips:

If you encounter an Access Denied error, click Cancel. You may then continue your exam normally. If you clicked Login instead of...
Categorie(s):
Software and Online Services, Students
How to easily navigate iLearn - Global Navigation Menu

Global Navigation Menu
 
Once you have logged in to iLearn, the Global Navigation Menu is always located in the upper right-hand corner of the display. Clicking your name or selecting the small triangle activates a pull-down menu where shortcuts are provided. Next to the triangle may be a small number in a red square indicating that changes, notifications, and updates have been made in any of your courses since the last login.
 

 
View the Global Navigation Menu
 

Log in to Blackboard. Click on your name or select the small triangle that appears in the upper right-hand corner. Select the icon or link needed. 

If the Global Navigation Menu Won't Expand
 
If Group by Term is selected in the My Courses list settings, it may prevent the Global...

Categorie(s):
iLearn, Students
iLearn and LockDown Exam Tips
You MUST use the Lockdown Browser. Not Chrome, IE, or Firefox. Password: Enter the password, then click on Begin Exam. Don’t click SAVE on a question. Every time you move from one question to the next, the exam saves. If you get an Access Denied message, like: 

Then: Click on CANCEL. You can then resume your exam. If you click Login, you will have to sit and wait for a proctor to help you log off, and log back in. If your system hangs for more than a minute, click the refresh button.    
Categorie(s):
iLearn, Students
How to manage Drop-In Sessions on Blackboard Collaborate

In order to learn how to manage Drop-In Sessions on Blackboard Collaborate with Breakout Groups, you can either follow the video tutorial or the step-to-step guide below. 

Important to Note: 

In Walk-in situations we will treat the Main Room as Reception or Waiting Area while the Breakout Groups will be reserved for one-to-one or small group private interactions.  Settings and access permissions apply to the Main Room. Within the Breakout group, Participants or Presenters will have the same access as the Moderator. For instance, they will be able to share and remove files, share their screens and access their camera and microphone. Only the Moderator has the ability to place all participants where they are needed in the Session. During walk-ins, once a new student enters a Breakout Group the chat history is automatically erased. However, files shared within the Breakout Group will still be visible and...
Categorie(s):
iLearn, Faculty
How can I enable Blackboard Collaborate during Respondus LockDown Browser?

You will first need to create a new session on Blackboard Collaborate for the course exam. 

Step 1: Access Blackboard Collaborate Ultra from the "Tools" menu in your course and Create Session. 

Step 2: Name your session. Example "NGN110 Final Exam" 

Step 3: Set the Start and End Date and Time. 

Note: You may need to allow some time before or after the exam. 
 
  Step 4: Under Session Settings disable the following options (refer to picture in Step 5):  Anonymize chat messages  Share audio  Share video  Draw on whiteboard  Step 5: Under Session Settings enable the following options: Post chat messages Participants can only chat privately with moderators ...
Categorie(s):
iLearn, Faculty