FAQ Search Results

A Proctor Guide to Coping with Lockdown Browser Issues

Case One:

1. When the error message shown in the figure below appears, there will be two option buttons:

CANCEL and LOGIN. Click on CANCEL and the student may resume the exam.

2. If the LOGIN button was clicked, the student will be presented with the standard iLearn login screen, but the student will be unable to log back in. A proctor must then:

a. Click on the “I” button.

b. Then click on the Proctor Options button.

c. Then enter the proctor’s exit password.

Special Note:

If “Force Completion” was not checked on the exam options, the student can re-enter the exam and can resume the exam where they left off, simply by re-starting the...

Categorie(s):

iLearn, Faculty

How to access Bluepulse on your mobile device.

Step 1: Open the Bluepulse portal from the iLearn Course.

Step 2: Go to Pairing Devices on the right side of the home page.

Step 3: Enter your email address for the pairing code OR click QR code to generate a pairing code.

Step 4: Download and launch the Bluepulse mobile application on your phone.

Step 5: Open Bluepulse on your phone.

Step 6: Scan the QR code from your computer screen. Alternatively, you can enter the pairing code manually into the Bluepulse app on your phone.

NOTE: Both the pairing code and QR code expire after 2 hours. If this happens, simply select 'Show my QR code' to automatically generate a new one.

Categorie(s):

iLearn

How can I locate my Panopto Recordings?

If you want to create a new Panopto session, please refer to the following ITFAQ article:

How can I create a new Panopto session

Step 1: Using Google Chrome, go to ilearn.aus.edu and log in with your AUS credentials.

Step 2: Click on 'Videos' in the menu on the top-right corner.

Step 3: Click on ‘Browse’ from the menu options on the left.

Depending on where you selected to save your Panopto recordings, all recordings can be found within 'My Folders' tab (Course videos can also be seen here if created before).
*'All folders' will display any content which is public.

Need to edit a video using Panopto? See our ITFAQ guide:

How to Edit a Video using Panopto

Categorie(s):

Software and Online Services, Faculty and Staff

How to take an Offline Backup of an iLearn course site.

To make room for upcoming courses on our iLearn platform and to ensure that we continue to have the maximum service availability, Courses that belong to semesters prior to Summer 2019 will be disabled on Monday, March 1st, 2021.

Blackboard offers two course site backup methods:

Part I: Course Site Export
Part II: Course Site Archive

The course export only contains course content like materials you uploaded, assignments you added, and tests you created. A course archive, on the other hand, contains course content plus students’ activities, grading, feedback, etc. A course archive is a true snapshot of an iLearn course at the time the archive was created.

After exporting or archiving the course, you will need to download the package file that contains the course export or archive.

Part I: Course Site Export

The export course feature creates a ZIP file of...

Categorie(s):

iLearn, Faculty

Procedure for students when encountering internet connectivity issues during an exam

Upon encountering a connection issue during an exam contact the IT ServiceDesk WhatsApp https://wa.me/97165154900 or WhatsApp number: +971 6515 4900 using your cellphone or call +971 6515 2121 In the WhatsApp communication state the following information: Student name Student ID Name of the course instructor Course code/number (e.g. WRI102) and section number (or CRN) Exam Title (Name of the test in iLearn) Date/Time of the incident The browser being used (Lockdown browser, or other browsers) A short description of the problem you are facing including any specific steps that produced the error or the issue Screenshot or photo of the error (if applicable) The IT service desk will attempt to resolve the situation. Please note that in the case that the connection problem is due...

Categorie(s):

iLearn, Students

Blackboard Instructor's Information for Fall 2020 courses on iLearn

This guide covers the following topics on getting ready to work with your iLearn course site in Fall 2020

New Course Menu Update on Copying Courses for Fall 2020 Set up the "Videos (Panopto)" course area Use "Course Messages" to communicate with students instead of using emails Accessing Blackboard Collaborate Ultra recordings for courses prior to Fall 2020 New Course Menu

Starting from Summer 2020, iLearn course sites received a new course template. Find information below for the new and updated course menu items:

Information for Instructors
This is a link to this ITFAQ article that introduces the change and provides guides...

Categorie(s):

iLearn, Faculty

How to easily navigate iLearn - Global Navigation Menu

Global Navigation Menu

Once you have logged in to iLearn, the Global Navigation Menu is always located in the upper right-hand corner of the display. Clicking your name or selecting the small triangle activates a pull-down menu where shortcuts are provided. Next to the triangle may be a small number in a red square indicating that changes, notifications, and updates have been made in any of your courses since the last login.

View the Global Navigation Menu

Log in to Blackboard. Click on your name or select the small triangle that appears in the upper right-hand corner. Select the icon or link needed.

If the Global Navigation Menu Won't Expand

If Group by Term is selected in the My Courses list settings, it may prevent the Global...

Categorie(s):

iLearn, Students

How to add Bluepulse to an iLearn course.

Step 1: Log in to iLearn

Step 2: Under 'My Courses' on the iLearn home page, select the Course which requires Bluepulse. Example, "My_Course_Waseem".

Step 3: Click on the + sign, on the top left corner. Then, click on Course Link.

Step 4: Click on Browse.

Step 5: On the pop-up window, click on Tools. From the drop-down, click on Bluepulse.

Step 6: Enter a name for the tool which will show in the Course Menu. Ensure you have checked the box for 'Available to Users'. Then, click on Submit.

The Bluepulse tool link will now be visible on the Course Menu (as shown in the picture). To open the portal, simply click on the link!

...

Categorie(s):

iLearn, Faculty

Webassign: Cengage online Purchase

This guide consists of two parts to help you purchase your book via Cengage.

Part I: Sign-in with iLearn on the WebAssign course, through the following steps:

Step 1: Login to ilearn.aus.edu.

Step 2: Click on the course that requires WebAssign.

Step 3: Under the course menu, on the left, click on WebAssign.

Step 4: If this is the first time you are using Cengage WebAssign, click on Create Account.

Step 5: A couple of fields will automatically be filled, do not change their value. Instead, fill out the missing information and click on Create Account.

The following page will appear.

Part II: Having signed in, purchase your books through the following steps:

Step 1: Ensure that you have the following...

Categorie(s):

iLearn, Students

How to create Assessment Reviews for Course Portfolios.

To report individual student's performance for inclusion in the course portfolios, follow the infographics provided below:

Step 1: On iLearn, go to your selected Course Page and into the Full Grade Centre.

Step 2: On Full Grade Centre, click on Reports and then select Create Report from the drop down menu.