FAQ Search Results

How do I configure the Blackboard (iLearn) Mobile Learn Application on my smart phone/ tablet?

Step 1: To download the application on your handheld device, go to the application store for your OS:

App Store on iPhone, iPad or iPod. Google Play Store on Android devices. App World on Blackberry device.

Step 2: Search for " Blackboard MobileTM Learn " or just "Blackboard".

Step 3: Follow the installation process and then launch the Application.

Step 4: In the ‘Search for your School’ Field, Type "American University of Sharjah".

Step 5: Log in with your AUS credentials*.
* Username should be typed as: b000xxxx, without @aus.edu domain

Step 6: Click on "Agree", then hit Continue to complete the login process.

For Blackboard Mobile Learn support inquiries, please visit the website:http://help.blackboardmobile.com/

Blackboard also provides helpful demos for users on their website, at:http://www.blackboard.com/Platforms/Mobile/Resources/Demos.aspx

Categorie(s):

iLearn, Faculty, Students

How can I locate my Panopto Recordings?

If you want to create a new Panopto session, please refer to the following ITFAQ article:

How can I create a new Panopto session

Step 1: Using Google Chrome, go to ilearn.aus.edu and log in with your AUS credentials.

Step 2: Click on 'Videos' in the menu on the top-right corner.

Step 3: Click on ‘Browse’ from the menu options on the left.

Depending on where you selected to save your Panopto recordings, all recordings can be found within 'My Folders' tab (Course videos can also be seen here if created before).
*'All folders' will display any content which is public.

Need to edit a video using Panopto? See our ITFAQ guide:

How to Edit a Video using Panopto

Categorie(s):

Software and Online Services, Faculty and Staff

How can I enable Blackboard Collaborate during Respondus LockDown Browser?

You will first need to create a new session on Blackboard Collaborate for the course exam.

Step 1: Access Blackboard Collaborate Ultra from the "Tools" menu in your course and Create Session.

Step 2: Name your session. Example "NGN110 Final Exam"

Step 3: Set the Start and End Date and Time.

Note: You may need to allow some time before or after the exam.

Step 4: Under Session Settings disable the following options (refer to picture in Step 5): Anonymize chat messages Share audio Share video Draw on whiteboard Step 5: Under Session Settings enable the following options: Post chat messages Participants can only chat privately with moderators ...

Categorie(s):

iLearn, Faculty

How to access Bluepulse on your mobile device.

Step 1: Open the Bluepulse portal from the iLearn Course.

Step 2: Go to Pairing Devices on the right side of the home page.

Step 3: Enter your email address for the pairing code OR click QR code to generate a pairing code.

Step 4: Download and launch the Bluepulse mobile application on your phone.

Step 5: Open Bluepulse on your phone.

Step 6: Scan the QR code from your computer screen. Alternatively, you can enter the pairing code manually into the Bluepulse app on your phone.

NOTE: Both the pairing code and QR code expire after 2 hours. If this happens, simply select 'Show my QR code' to automatically generate a new one.

Categorie(s):

iLearn

A Proctor Guide to Coping with Lockdown Browser Issues

Case One:

1. When the error message shown in the figure below appears, there will be two option buttons:

CANCEL and LOGIN. Click on CANCEL and the student may resume the exam.

2. If the LOGIN button was clicked, the student will be presented with the standard iLearn login screen, but the student will be unable to log back in. A proctor must then:

a. Click on the “I” button.

b. Then click on the Proctor Options button.

c. Then enter the proctor’s exit password.

Special Note:

If “Force Completion” was not checked on the exam options, the student can re-enter the exam and can resume the exam where they left off, simply by re-starting the...

Categorie(s):

iLearn, Faculty

Procedure for students when encountering internet connectivity issues during an exam

Upon encountering a connection issue during an exam contact the IT ServiceDesk WhatsApp https://wa.me/97165154900 or WhatsApp number: +971 6515 4900 using your cellphone or call +971 6515 2121 In the WhatsApp communication state the following information: Student name Student ID Name of the course instructor Course code/number (e.g. WRI102) and section number (or CRN) Exam Title (Name of the test in iLearn) Date/Time of the incident The browser being used (Lockdown browser, or other browsers) A short description of the problem you are facing including any specific steps that produced the error or the issue Screenshot or photo of the error (if applicable) The IT service desk will attempt to resolve the situation. Please note that in the case that the connection problem is due...

Categorie(s):

iLearn, Students

What are different test presentation options in iLearn?

Force Test Completion: If force completion is enabled, you must complete the test the first time it is launched. If force completion is enabled, it is noted at the top of the test. You are not allowed to exit the test and continue working on it at a later date. The Save function is available for you to save the test as you work through it, but you are not allowed to exit and restart the test.

Backtrack Prohibited: You are not allowed to go back to questions you have already answered if backtracking is prohibited. If backtracking is prohibited, it is noted at the top of the test. When you take a test that does not allow backtracking, an error appears when you attempt to use the Back function within the test.

Test Presentation: Your instructor has two different options for presenting questions in tests: All-at-once or One-at-a-time. An All-at-once test presents all...

Categorie(s):

iLearn, Students

How to send multiple invitations at once on Blackboard Collaborate Ultra.

Blackboard Collaborate Ultra now allows you to send multiple, up to 500, invitations at once using an Excel sheet. However, this feature is not available through an iLearn course but on Blackboard Collaborate Ultra accounts only. Follow the steps below to learn how:

Step 1: Open a Microsoft Excel file to add your guest details. Name the columns as the following:

displayName (required) email (required) role (optional; if left blank the system will automatically assign your guests the participant role) moderator presenter participant

NOTE: It is important to use the exact headings. Any other version, such as Display Name or E-mail, will not be recognized by the system. Please see the picture provided in Step 3.

Step 2: Before saving your file, ensure you have chosen the CSV format under File Format...

Categorie(s):

Software and Online Services, Faculty and Staff

How to safely log out from iLearn?

Please follow the steps below to safely log yourself out of iLearn:

Click on the log out icon on the upper left corner of your browser

On a new screen you will get two options. Click on the "End session and log out" button. If no action is taken, you will be automatically logged out after 120 seconds. You can also select "Continue SSO session" to go back to iLearn.

After you click the "End session and log out" button, you will get the confirmation message below. Click "End Session" to complete the log out process.

Once you end your session, it's advised that you close all your browser windows.

...

Categorie(s):

iLearn, Faculty, Students

How to add Bluepulse to an iLearn course.

Step 1: Log in to iLearn

Step 2: Under 'My Courses' on the iLearn home page, select the Course which requires Bluepulse. Example, "My_Course_Waseem".

Step 3: Click on the + sign, on the top left corner. Then, click on Course Link.

Step 4: Click on Browse.

Step 5: On the pop-up window, click on Tools. From the drop-down, click on Bluepulse.

Step 6: Enter a name for the tool which will show in the Course Menu. Ensure you have checked the box for 'Available to Users'. Then, click on Submit.

The Bluepulse tool link will now be visible on the Course Menu (as shown in the picture). To open the portal, simply click on the link!

...

Categorie(s):

iLearn, Faculty