The Blackboard Collaborate Ultra Guide is for anyone who is looking to conduct online meetings. You can access the comprehensive guide by clicking this link. The guide covers the following topics:
What is Blackboard Collaborate Ultra and how to access it from my iLearn course site? Blackboard Collaborate Ultra course tool interface How to join the Blackboard Collaborate Course Room session? Why create new sessions if I have a course room How do I create a session? Is there an easy way to add a direct link to the course room on iLearn for my students? Meeting Room Interface How to set up your microphone and webcam in a Blackboard Collaborate Ultra session Let others hear and see you during a Blackboard Collaborate Ultra session Record sessions Share content...FAQ Search Results
Step 1: Open the Bluepulse portal from the iLearn Course.
Step 2: Go to Pairing Devices on the right side of the home page.
Step 3: Enter your email address for the pairing code OR click QR code to generate a pairing code.
Step 4: Download and launch the Bluepulse mobile application on your phone.
Step 5: Open Bluepulse on your phone.
Step 6: Scan the QR code from your computer screen. Alternatively, you can enter the pairing code manually into the Bluepulse app on your phone.
NOTE: Both the pairing code and QR code expire after 2 hours. If this happens, simply select 'Show my QR code' to automatically generate a new one.
Upon encountering a connection issue during an exam contact the IT ServiceDesk WhatsApp https://wa.me/97165154900 or WhatsApp number: +971 6515 4900 using your cellphone or call +971 6515 2121 In the WhatsApp communication state the following information: Student name Student ID Name of the course instructor Course code/number (e.g. WRI102) and section number (or CRN) Exam Title (Name of the test in iLearn) Date/Time of the incident The browser being used (Lockdown browser, or other browsers) A short description of the problem you are facing including any specific steps that produced the error or the issue Screenshot or photo of the error (if applicable) The IT service desk will attempt to resolve the situation. Please note that in the case that the connection problem is due...
Part I: Test Room Specific Precautions
If you have scheduled an online test/exam, please do the following:
For a Computer Lab
Send an Email to [email protected] with a request to have an IT specialist prepare the Lab for the exam.
The IT specialist assigned will depend on where the exam will take place. Please see Appendix (i) for more details.
For a Classroom
Please bear in mind that for tests administered in the classroom, you will have to rely on the operability of the students’ laptops. You are advised to hold online examinations in a lab environment to safeguard against limitations inherent within our wireless networks. To make sure the test goes as smoothly as possible, request the students to pay a visit to the school’s laptop service center so that a consultant can do the following:
Check wireless connectivity. Install and update the LockDown browser. Perform a check-up to guarantee...
You MUST use the Lockdown Browser. Not Chrome, IE, or Firefox.
Password: Enter the password, then click on Begin Exam.
Don’t click SAVE on a question. Every time you move from one question to the next, the exam saves.
If you get an Access Denied message, like:
Then: Click on CANCEL. You can then resume your exam. If you click Login, you will have to sit and wait for a proctor to help you log off, and log back in.
If your system hangs for more than a minute, click the refresh button.
Step 1: Using Google Chrome as your browser, go to ilearn.aus.edu and login with your AUS credentials
Step 2: Click on 'Videos' in the menu.
Step 3: On the landing page, click on 'Download Panopto' link under your name on the top-right corner (as indicated in red below).
*If you do not see the 'Download Panopto' link, please request the IT Service Desk to provide you with a Panopto account.
Step 4: Click on 'Download Panopto' on the pop-up.
Step 5: Click on the 'Panopto package' in the Downloads bar at the bottom of your browser (or through Downloads in Chrome) to start the installation process.
Step 6: On the installation pop-up, click on continue to install the software. You will be...
Please follow the steps below to safely log yourself out of iLearn:
Click on the log out icon on the upper left corner of your browser
On a new screen you will get two options. Click on the "End session and log out" button. If no action is taken, you will be automatically logged out after 120 seconds. You can also select "Continue SSO session" to go back to iLearn.
...
If you haven't already installed Panopto on your device, please refer to the following ITFAQ articles:
How do I download and install Panopto on Windows? How do I download and install Panopto on Mac?Step 1: Using Google Chrome as your browser, go to ilearn.aus.edu and log in with your AUS credentials.
Step 2: Click on 'Videos' in the menu on the top-right corner.
Step 3: On the Videos section, click 'Create', and then select 'Record a New Session' from the drop-down menu.
Step 4: Your browser will ask to open Panopto. Click on ‘Open Panopto'. If this is your first time, allow Chrome to access your Microphone and Camera when prompted.
Step 5: Once Panopto has been launched, please ensure that: ...
Global Navigation Menu
Once you have logged in to iLearn, the Global Navigation Menu is always located in the upper right-hand corner of the display. Clicking your name or selecting the small triangle activates a pull-down menu where shortcuts are provided. Next to the triangle may be a small number in a red square indicating that changes, notifications, and updates have been made in any of your courses since the last login.
View the Global Navigation Menu
If the Global Navigation Menu Won't Expand
If Group by Term is selected in the My Courses list settings, it may prevent the Global...
Issue description
Instructors who wish to monitor their students live during a LockDown Broswer exam adds a URL to a Bb Collaborate Session on the iLearn exam page. Students will click on the link and join the Bb Collaborate session on the LockDown Browser in a new tab.
This is now has been reported no longer working. Students will not be connected to the Bb Collaborate session and will get the error message "Chrome 78 isn't support"
Explanation
Bb Collaborate usually updates its browser version requirements more frequently. On Chrome the current version required at the time of this article is Chrome 79. LockDown Browser is a Chromium based browser that is currently at version 78 which is not supported by Bb Collaborate. That's the reason why Bb Collaborate doesn't currently work under Respondus...