Blackboard Collaborate Loading Issue
Posted on: 4 June, 2020 - 14:53
When joining a Blackboard Collaborate session and the session is stuck on loading as shown below. Please follow the steps below: Step 1: On the...
Students 
How to Troubleshoot Respondus LockDown Browser Issues?
Posted on: 18 April, 2020 - 21:52
Students taking exams in LockDown Browser may encounter issues installing or executing the application. If the deadline for an exam is near and you are...
How can I upload scans/pictures of my answer sheet from my phone onto Lockdown Browser?
Posted on: 11 May, 2020 - 05:10
You can either follow the step-to-step guide below or this video tutorial: If the video does not play, open it on another tab through the...
How can I troubleshoot Audio/Video quality issues on Blackboard Collaborate?
Posted on: 18 May, 2020 - 22:10
If you are facing any of the stated Audio and Video issues in Blackboard Collaborate , follow the instructions provided in this article on how...
My Lockdown Browser screen is blurry, what should I do?
Posted on: 11 May, 2020 - 12:42
A blurry screen will occur when the display is set to a higher resolution than what Respondus LockDown Browser is able to support. IF your...
How to take an online test on iLearn?
Posted on: 27 November, 2019 - 13:15
Quizzes & Exams Tests and quizzes are used to assess your mastery over course content and objectives. Your instructor assigns point values to each question...
Navigate outside a course using the My Blackboard menu
Posted on: 8 December, 2019 - 10:57
The video below shows how to access My Blackboard and the user menu where you can receive information about all your courses and change personal...
Procedure for students when encountering internet connectivity issues during an exam
Posted on: 5 May, 2020 - 10:29
- Upon encountering a connection issue during an exam contact the IT ServiceDesk WhatsApp https://wa.me/97165154900 or WhatsApp number: +971 6515 4900 using ...
How to check grades and instructor feedback on iLearn
Posted on: 2 March, 2020 - 16:01
The My Grades page shows the status of gradable items, such as tests, assignments, journal and blog entries, and discussion posts. The My Grades page...
How to easily navigate iLearn - Global Navigation Menu
Posted on: 2 March, 2020 - 15:24
Global Navigation Menu Once you have logged in to iLearn, the Global Navigation Menu is always located in the upper right-hand corner of the display...